Job Summary
We are seeking a dedicated and friendly Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm welcome. The role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Bilingual or multilingual candidates are highly desirable, as they will enhance our guest services.
Duties
* Greet guests upon arrival with a warm and welcoming attitude
* Manage check-in and check-out processes efficiently
* Handle guest enquiries and provide information about hotel services and local attractions
* Must be able to provide customer service in the Brasserie restaurant in the absence of the Brasserie staff
* Maintain accurate records of bookings and reservations
* Answer phone calls with professionalism, demonstrating excellent phone etiquette
* Assist guests with special requests or concerns during their stay
* Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
* Process payments and manage cash transactions securely
* Uphold hotel policies and procedures while ensuring compliance with health and safety regulations
Experience
* Previous experience in a hotel or hospitality environment is preferred
* Strong customer service skills with a focus on guest satisfaction
* Proficiency in using hotel management software is an advantage
* Bilingual or multilingual abilities are highly valued, enhancing communication with diverse guests
* Excellent organisational skills and attention to detail
If you are passionate about providing outstanding service in the hospitality industry, we invite you to apply for the position of Hotel Receptionist. Join us in creating memorable experiences for our guests
Job Type: Part-time
Pay: £12.21 per hour
Benefits:
* Discounted or free food
* Employee discount
* On-site parking
Ability to commute/relocate:
* Lancaster LA1 1JG: reliably commute or plan to relocate before starting work (preferred)
Experience:
* Hotel reception: 1 year (required)
Language:
* English (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person