Job Description
LSL Franchising is one of the UK’s largest providers of estate agency franchise services. The Division’s principal business is the provision of franchising services, such as brand marketing and commercial and IT support, to a network of 62 franchisees which operate over 310 territories across the UK. These territories are independently managed and operated by the franchisees under various brands, including Your Move and Reeds Rains, as well as several local brands.
We are looking to recruit a commercially-minded and strategically-driven Operations & Finance Manager for a key business unit supporting our national franchise network. Based within our Client Accounts office in Chorley, this role combines hands-on leadership with strategic thinking—perfect for someone who thrives on improving processes, driving performance, and making data-driven decisions.
Key Responsibilities will include:
* Lead the day-to-day operations of the Client Accounts team, ensuring effective workflow management and service delivery
* Drive continuous improvement initiatives to enhance efficiency, productivity, and reporting capability
* Oversee financial controls, planning, reporting, and compliance—particularly in relation to client money
* Monitor key performance indicators and provide insight-led recommendations to senior stakeholders
* Collaborate closely with divisional and group-level leadership on strategic planning and transformation projects
* Directly manage a core team of 3 and provide oversight to a wider operational team of 35+ FTE
About You:
* Prefereably professionally qualified accountant (ACCA, ACA, CIMA or equivalent) with a strong financial and operational background
* Demonstrated success in leading teams and improving business performance
* Excellent analytical skills with the ability to interpret and communicate data-driven insights
* Strong working knowledge of risk management, compliance, and process optimisation
* Advanced Excel and reporting capabilities; confident producing executive-level presentations
* Proven experience engaging with senior management and contributing to strategic planning
Desirable Experience:
* Exposure to treasury, banking, or franchising environments
* Experience within large or corporate organisations
* Strong financial modelling and forecasting skills
* Background in client accounting or contact centre operations
This is an exciting opportunity to make a meaningful impact in a commercially critical role, with significant exposure to senior leadership and influence over operational and financial strategy.
LSL is an equal opportunity and Disability Confident employer, dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds, and we do not discriminate based on disability or individual needs. If you require any reasonable adjustments during the recruitment process, please let us know.