Key Details
Salary: £23,809.50 per annum pro-rata, paid monthly
Opening Hours: Shifts between Monday to Friday, 08:00 to 17:00 (no weekends)
Contract Type: Temporary 6 month fixed-term contract, full-time (37.5 hours per week)
Location: Work from Home, UK-based only
Start Date: March 2026
Please note that we are unfortunately not able to offer sponsorship for this role.
What will I be doing?
As a Customer Service Representative with Foundever, you will be the face of our client's brand, using your exceptional customer service and language skills to foster meaningful, personalised connections with our consumers.
You will effectively use your excellent customer service skills to provide friendly and knowledgeable product information to our end users, assist them with installation and user-related enquiries via phone and email and advise them on procedures to give the best resolution. We work on a fast paced environment where dedication and flexibility matters.
Key Responsibilities
Respond to all customer enquires within given timescales, efficiently and effectively.
Develop and maintain a full knowledge of client products and services.
Recognise when a problem or query should be transferred to another department or a more senior member of staff.
Deal with all correspondence as requested/required.
Log all calls accurately and in line with Foundever and Client procedure/processes.
Maintain and update all administration.
Consult product manuals, to be able to advise customer of appropriate options / solutions.
Meet minimum monitoring criteria
Meet and exceed daily/weekly targets
What skills and experience will I need to succeed?
You could be a great fit for this role if you have:
Excellent interpersonal and communication skills (verbal & written) to a native standard English and German with an ability to personalise communications
Demonstrated customer service experience or natural aptitude
Minimum 20 WPM typing speed on a computer keyboard
Ability to create genuine rapport and show empathy in consumer interactions
Strong organisational abilities
Proficiency with MS Word/Excel
Outstanding communication skills with ability to maintain composure in all situations
Self-motivated with ability to work independently under pressure to meet deadlines
Attention to detail is needed on every level and at every aspect of the consumer journey
ECDL qualification is an advantage
Who are Foundever?
Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Why join Foundever?
At Foundever, you'll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you're just starting out or bring years of expertise and are looking for a fresh challenge – we're committed to ensuring you thrive every step of the way to create your best moments.
If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work-life pattern with a competitive salary, then we want to hear from YOU
Plus, for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever is a place where 84% of people grow.
How To Apply
Customer obsession is at the heart of what we do. If that resonates with you, we'd love to hear from you Please click the 'Apply now' button on this advert and we'll be in touch…
If your application is shortlisted, you can look forward to experiencing the following journey with us:
Intro Call: Meet with our in-house recruitment team, who will share more about the role, our business, and be keen to understand more about you and your experience. This is also a great time to ask us any questions you may have
Online Assessment: Complete our quick and simple online assessment, designed to test your German language skills, problem-solving abilities and how you may approach some real-world customer scenarios.
Interview: Attend a competency-based interview with our Hiring Team via video call.
Apply Now We look forward to reviewing your application.
Foundever is an equal opportunity and Disability Confident employer. We value our diversity and we're committed to making our business a truly inclusive place to work. We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. You can reach us at Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted via the 'Apply now' button on this advert. Any applications sent to this email address will not be considered.
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever, and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.
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