UKROEd ROLE PROFILE
HR & Administration Support Officer
JOB TITLE:
HR & Administration Support Officer
RESPONSIBLE TO:
Business Lead for Administration
LOCATION:
UKROEd Head Office, Manchester City Centre
HOURS
37.5 hours per week
SALARY:
£28,000
CLOSING DATE: 19th October 2025
TO APPLY :
Email CV and covering letter to
About UKROEd
UKROEd Ltd is a private, not-for-profit company responsible for the delivery, management and administration of the National Driver Offender Retraining Scheme (NDORS) on behalf of the Police service. It is the operating company of the Road Safety Trust and is committed to the education and training of drivers who commit low level traffic offences.
UKROEd values and respects each individual employee, client and customer and is committed to promoting equal opportunities throughout its workforce. As such, all relevant applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Overview of the role
The HR & Administration Support Officer will provide essential support across several operational areas including HR, and also ensuring the UKROEd Head Office runs smoothly and professionally. The role includes two days per week working with the HR Manager to supportthe HR function, with the rest of the time allocated to the delivery of the administrative function across other key business which will include supporting the Chief Operating Officer.
This is a strong supporting role and he postholder will play a key part in ensuring the smooth and safe day-to-day running of their allocated administrative areas. They will also assist with health and safety training coordination as directed by the Business Administration Lead. This varied role requires a proactive and highly organised individual who is confident managing multiple priorities. This is not an exhaustive list of responsibilities.
Principal Duties and Responsibilities
Human Resources
Maintain and update employee records (physical and digital).
Assist with the recruitment processes including posting jobs, managing candidates communications, drafting and collating interview packs, scheduling panel meetings and assisting with the planning of interviews
Assisting with the preparation of the HR reports
Assist in the preparation of HR documents, including contracts and policy updates.
Support the entire employee lifecycle, from recruitment and onboarding to leaver administration.
Organise and coordinate training sessions, workshops, and other employee engagement activities.
Assist with day-to-day HR operations and administrative tasks
Track training competition and maintaining learning records.
Coordinate onboarding and induction process for new employees to ensure the process is complete, supportive and satisfies compliance
Establish, maintain, and sufficiently organise the electronic HR filing system for easy access and accuracy.
Provide direct support to the HR Manager with tasks, reports and projects as required.
Support with the updating of the UKROEd SharePoint
Office Coordination & Reception Cover (As required)
Act as a friendly and professional first point of contact for visitors and incoming calls
Cover reception desk duties as needed, including greeting guests, managing meeting room bookings and handling deliveries
Manage incoming and outgoing post and coordinate courier services
Ensure office supplies are stocked, equipment is maintained, and the office is kept tidy and presentable
Support the set-up of rooms for meetings and events (refreshments, layout, AV checks)
Executive and Secretariat Support
Provide secretariat support to meetings as required (e.g. team, project or stakeholder meetings), including agenda preparation, minute-taking, and action tracking
Offer administrative support to the Chief Executive Officer and Chief Operating Officer as required.
Format and circulate documents, reports and presentations to a high standard
Maintain confidentiality and discretion in dealing with sensitive materials
Team and Meeting Support
Assist with the planning and delivery of UKROEd staff events, team meeting days and internal workshops
Coordinate internal communications such as staff rotas, holiday trackers and room bookings
Work collaboratively with the Executive PA and Business Administration Lead to provide seamless admin support across the organisation
UKROEd Person Specification
Human Resources Administration Support Officer
Job Related Knowledge
Essential
* Experience of/or ability to write high-level, professional correspondence with a good grasp of English grammar and sentence structure.
* Basic understanding of HR processes (recruitment, onboarding)
* Experience with scheduling meetings, maintaining calendars, and coordinating logistics.
* Understanding and appreciation of confidentiality and data protection when handling employee information.
* Experience of scheduling meetings, maintaining calendars and coordinate logistics
* Familiarity with core HR processes and documents such as contracts, offer letters and confirmation letters.
Desirable
* Awareness or willingness to learn a basic level of employment law and HR compliance requirements will be helpful.
* Basic knowledge or direct experience of using a HRIS system and/or extracting data from a similar system for the purpose of reporting and providing requested information
Experience
Essential
* Proficiency in MS Office (Word, Excel, Outlook
* Experience in general office administration (filing, data entry, document management).
Desirable
* Proven experience in a varied administrative role with direct contact with HR or senior leadership
* Familiarity with recruitment support tasks such as posting jobs, scheduling interviews, and coordinating with candidates. This can be taught on the job if not.
Skills and Aptitudes
Essential
* Strong organisational skills and the ability to juggle multiple tasks with competing deadlines
* Excellent written and verbal communication skills, with confidence taking and drafting minutes
* Highly proficient in Microsoft 365 (Outlook, Word, Excel, Teams)
* Strong written and verbal communication skills.
* Ability to prepare professional reports, letters, and memos.
Behavioural Competencies
Essential
* Ability to handle sensitive information with discretion and confidentiality.
* Organised, detail-oriented, and able to multitask effectively.
* Confident, helpful and professional manner
* Positive attitude and willingness to learn.
* Ability to multitask and prioritise under deadlines.
Qualifications
CIPD Level 3/or similar
Graduates or candidates with up to 1 year of experience in HR/administration are welcome.