Omnichannel CRM Journey Manager Bracknell | International Marketing | Full-time Drive the Future of Customer Journeys We’re evolving from strong email roots into fully personalized, AI-powered omnichannel experiences across global markets. Join us to help redesign how we engage customers through email, SMS, push, social, call centers, and rental locations —from booking to return and beyond. You'll shape strategy. Our teams will execute it. What You'll Do Design personalized CRM journeys across channels using platforms like Salesforce Einstein, Adobe Sensei, or Braze Intelligence Map and optimize end-to-end journeys with smart triggers, AI logic, and testing frameworks Balance CX with results, improving conversion, retention, NPS, and cost-to-serve Collaborate across teams, including CRM, Ops, IT, and Marketing Science, especially with our international team in Barcelona What You Bring 4–6 years in CRM/journey design (email, SMS, push, call centers) Experience with AI personalization tools (Einstein, Adobe, Pega, etc.) Working knowledge of Salesforce Marketing Cloud & Journey Builder Strategic thinking with a commercial mindset Collaborative, curious, and comfortable with complexity Why Join Us Impact: Help shape journeys used by millions across multiple countries Resources: Strong Martech stack, expert production team, and leadership backing Growth: Expand your AI and omnichannel skills, with leadership potential in Year 2 Challenge & Reward: Real transformation work with strategic freedom How to Apply In the cover sheet tell us: A journey you helped design its impact Your experience with AI tools Why this opportunity excites you Bracknell Bracknell Forest United Kingdom