Job Summary
The Workforce & Resourcing Manager ensures the organisation has the right staff in place to meet operational and contractual needs. The role oversees workforce planning, staffing levels, rotas, absence management, and recruitment activity, while managing recruiters and coordinating closely with Operations and Contracts. The postholder supports service delivery for NHS and Home Office contracts while maintaining workforce efficiency and cost control.
Main duties of the job:
* Workforce Planning & Management – Manage workforce capacity, staffing levels, rotas, absence, and deployment to ensure services are adequately staffed.
* Recruitment & Resourcing Oversight – Lead and manage recruiters, oversee recruitment pipelines, set hiring priorities, and ensure effective onboarding.
* Performance & Cost Control – Monitor workforce KPIs, manage workforce costs, and identify opportunities to improve efficiency and productivity.
* Compliance & Governance – Ensure staffing meets contractual, regulatory, and organisational requirements while maintaining accurate workforce records.
* Stakeholder Coordination – Work closely with Operations, HR, Finance, and Contracts, providing workforce reports and forecasts to support service delivery.
About Us
DrPA Secure has been operating in secure environments since 2014, providing high-quality healthcare services across the UK. We deliver our services based on our ethos of CARE:
* Compassionate care that is trauma informed and supportive
* Assurance that care is evidence-based and demonstrates high-quality outcomes for our patients
* Respectful of peoples cultural and religious beliefs
* Empowerment – we centre each resident by co‑creating holistic care plans that treat individual needs and support long‑term wellbeing
Details
* Date posted: 05 March 2026
* Pay scheme: Agenda for change
* Band: Band 6
* Salary: Depending on experience
* Contract: Permanent
* Working pattern: Full-time, Home or remote working
* Reference number: E0454-26-0087
* Job locations: Flat 42 Kew Court, Richmond Road, Kingston Upon Thames, Surrey, KT2 5BF
Job Description
Key responsibilities include:
Workforce Management
* Develop and maintain workforce capacity models aligned to contract volumes and service demand.
* Ensure appropriate staffing levels and skill mix across services.
* Manage short‑ and medium‑term workforce planning.
* Monitor and manage absence, vacancies, and turnover.
* Coordinate redeployment, overtime, and temporary staffing where required.
* Escalate workforce risks that may impact contract delivery.
Recruitment & Resourcing Management
* Line‑manage recruiters, including workload allocation, performance management, and development.
* Set recruitment priorities based on operational demand.
* Oversee recruitment pipelines and time‑to‑hire.
* Ensure recruitment activity meets contractual and compliance requirements.
* Coordinate onboarding and workforce readiness.
Performance & Cost Control
* Monitor workforce KPIs (fill rates, utilisation, time‑to‑hire, absence, attrition).
* Control workforce costs, including agency and subcontractor usage.
* Identify opportunities for efficiency and productivity improvement.
Compliance & Governance
* Ensure staffing meets contractual, regulatory, and internal policy requirements.
* Maintain accurate workforce records and reporting.
* Support audits, inspections, and contractual assurance activity.
* Work closely with the Contracts Manager to ensure staffing obligations are met.
Stakeholder Management
* Work with Operations, HR, Finance, and Contracts to align workforce supply with service delivery.
* Provide regular workforce reports and forecasts to senior management.
* Act as the central point of coordination for staffing and recruitment activity.
Scope & Complexity
* Responsibility for workforce capacity across multiple public sector contracts.
* Line management of recruitment staff.
* High impact on service delivery, compliance, and cost control.
Benefits
* Pension salary scheme available.
* Employee Assistance Programme (EAP): confidential 24/7 support.
* Access to perks at work.
Please note, to apply, all applicants must have been living in the United Kingdom (with residency in the UK, such as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5 years with no more than a 28‑day break being outside of the UK and no gaps in employment during this time.
Person Specification
Qualifications – Essential
* Educated to degree level or equivalent professional experience.
* Experience in workforce management, resourcing, or operational staffing.
* Experience managing or supervising recruiters or recruitment activity.
* Strong understanding of workforce planning and capacity management.
Qualifications – Desirable
* Professional qualification in HR, workforce planning, or business management.
* Experience working in public sector or regulated environments.
* Training in employment law, workforce analytics, or operational planning.
Experience – Essential
* Proven experience managing workforce supply and demand.
* Experience leading or supervising recruitment teams.
* Strong analytical and organisational skills.
* Ability to manage competing priorities in a fast‑paced environment.
* Confident stakeholder management and communication skills.
Experience – Desirable
* Experience supporting NHS, Home Office, or other government contracts.
* Experience working with subcontractors or temporary workforce providers.
* Familiarity with workforce management or e‑rostering systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure to the Disclosure and Barring Service (formerly CRB) is required to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see the NHS Careers website.
Employer details
* Employer name: DoctorPA Secure LTD
* Address: Flat 42 Kew Court, Richmond Road, Kingston Upon Thames, Surrey, KT2 5BF
* Website: https://www.drpasecure.co.uk/
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