Job Description
1st/2nd IT Support Analyst
Onsite Working
Financial Services
Lorien's leading financial services client are looking for a IT Support Analysts to join them on a contract basis on an initial contract basis.
In this role, Candidates will be responsible for supporting current specific legacy hardware/software environments, as well as bespoke support tasks.
This role offers the opportunity to work with a diverse team of professionals in a fast-paced and exciting environment.
This role is based in London.
This role will be Via Umbrella.
Working 5days a week on site.
This role will be working a shift rotation based on the location and support needs of the zone. Flexibility to work within other UK zone locations, as and when required.
What You'll do:
* Perform reporting/ad hoc tasks and be able to provide effective analysis and summaries of data.
* Working closely with IT Desktop Controls to provide stock inventory reports and inventory management.
* Maintain accurate records of the ITSM asset inventory and lifecycle - including device deployments, user assignments, and hardware information
* Engaging and working on projects and requirements from transition/alignment/transformation across multi metiers.
* Additionally, project work within UK Le Comptoir Campus scope. · Accountability and responsibility for the creation and upkeep of knowledge bases and key technical documentation.
* Adhere to the H&S guidelines, promote and action in accordance with metier and local policies. ·
Key Skills and Experience
* Desktop support competencies - Software & Hardware Level 1 & 2.
* Strong customer services competencies.
* Effective communication skills - written & verbal.
* Independently driven as well as a team member.
* Strong experienced Windows/MS Office and Messaging products.
* Experienced within the Banking or Financial Sector.
* Mobile device platform support.
* Experience of request or incident toolsets.
* Awareness of Microsoft OS build methodologies and toolsets.
* Good negotiation skills
* Ability to manage client base staff with differing character traits
* Reporting and minute writing to a high standard
* Able to balance a high tempo Production environment whilst also delivering elements of project work
* Plan and direct own activities with minimal management supervision.
* Expected to have prior experience of troubleshooting issues for a variety of applications, both written in-house
* and from external vendors.
* Possess experience of support for mobile devices iPhones/laptops/tablets.
* Display flexibility, adaptability and open-mindedness in response to frequent and/or significant changes to support needs, working closely with the rest of the UK and Global support teams, and assisting other regions as needs require.
Preferred Qualifications:
* Qualified in ITIL IT Service Management.
* Hardware Accreditation
* Exposure to Health Service Desktop services.
IND_PC3
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.