Job Title: Customer Service Executive
Location: Inverness
Salary: £24,500 - £25,000 per annum
Job Type: Permanent & Full time (35 hours per week)
Key Responsibilities
Respond to customer enquiries via phone, email and web chat, understanding their needs and recommending suitable services.
Guide customers through the onboarding process, including scheduling installations and setting up accurate customer accounts.
Manage and maintain your customer pipeline while meeting service and performance targets.
Provide ongoing support to customers who may need additional assistance before their service is fully operational.
Work collaboratively with internal teams such as Finance and Field Engineering to ensure a smooth customer experience.
Assist with responding to customer queries and interactions across social media channels where required.
Requirements
Essential
Previous experience in a call centre or office-based customer service role.
Strong communication skills and a customer-focused approach.
Ability to manage multiple enquiries while maintaining a high standard of service.
Comfortable working as part of a team to achieve shared goals.
Desirable
Experience within utilities, telecommunications or a similar service led industry.
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