Field Service Engineer - Machine Tools (CNC / High-Tech Equipment)
Location: Home-based covering the North East region, with UK-wide travel as required.
Role Overview
You will be responsible for the installation, commissioning, training, maintenance, and service of high-end CNC machine tools (mills, grinders, lathes) for a leading manufacturing equipment company. This role involves extensive travel to customer sites, often with short notice, and occasionally work on weekends.
Key Responsibilities
* Provide on-site and in-house support to customers: installation, commissioning, and system hand-over.
* Train customer personnel on machine operation, maintenance and best practice.
* Service, maintain and upgrade CNC machine tools at customer locations.
* Replace sub-assembly modules, control boards and components as needed.
* Perform scheduled and reactive maintenance, and support machine relocations if required.
* Travel at short notice to sites across the UK; stay away from home when required.
* Work independently, manage your own time and service schedule, and deliver high customer satisfaction and uptime for clients.
Essential Skills & Experience
* Background in CNC machine tool servicing, maintenance or installation (mills, lathes, grinders) in a manufacturing environment.
* Strong mechanical aptitude.
* Good electrical / control-system understanding, particularly experience (or strong interest) in Siemens and Heidenhain CNC controls.
* Excellent fault-finding skills: mechanical, electrical and control software.
* Able to train customer staff and present technical information clearly.
* Self-motivated, comfortable working independently, and responsive to customer needs with short notice travel.
* Full UK driving licence.
* Willingness to work occasional weekends and be flexible with travel.
Desirable/Bonus Skills
* Formal qualification in mechanical, electrical, mechatronics or similar (e.g., HNC, HND, City & Guilds).
* Previous field service engineer experience.
* Experience with high-end manufacturing equipment, automation systems, robotics or precision manufacturing.
* Familiarity with machine tool alignment, geometry, calibration and advanced diagnostics.
Compensation & Benefits
Base salary: £40-£45,000 (depending on experience).
On-target earnings (OTE): up to £60,000.
Standard 39-hour working week. Overtime: flat rate Monday-Friday; x1.5 Saturday; x2 Sunday.
Fully expensed company car + tools, laptop/phone.
25 days + Bank Holidays
Company pension scheme, Life assurance
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