Overview
Join to apply for the Corporate Receptionist - Mobile role at JLL.
Based – Derby
Hours – 40hrs Monday to Friday. Between 7am-7pm.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward
What This Job Involves
* To provide exceptional levels of customer service.
* To act as a meet and greet in the main reception.
* To ensure all visitors are recorded onto site and issue Security passes to external guests / contractors.
* Work to a standard set of operating procedures processes that are implemented across the Corporate facilities.
* To process room booking and video conference requests and issue support documentation to relevant departments.
* Produce monthly statistics of utilisations
* Process guest WIFI user requests via the online system.
* Support Emergency Evacuation procedures – responsible for taking the lead in the management of Emergency Evacuations.
* Manage anyone working in the building outside of core business hours to ensure their safety and wellbeing.
* Manage any issues that arise outside of core business hours, escalating to the relevant person dependent on the issue.
* Make decisions and communicate with anyone working in the building outside of core business hours.
* Process incoming and outgoing mail and courier items.
* Manage the site stationery supplies.
* Raise work requests through our system for maintenance and cleaning.
* Manage bookings for visitor car parking spaces for the facility.
* Work as part of a flexible team to provide reception and meeting room support.
* Carry out basic administration tasks to support the business.
* To support the review of procedures and processes.
* Ensure that performance is compliant with agreed SLA.
* To put forward any suggestions/initiatives.
* To work as part of a team to deliver a first class service within the facility
* To support the Service Level Agreement by ensuring that all Site Support activities are carried out effectively
* To manage the onsite AV/IT equipment and support the Client with any AV/IT issues
* Ensure all meeting spaces are set to a defined standard
* To ensure all customer requests are dealt with efficiently and effectively
Person Specification
* Flexible and proactive
* Passionate about exceptional customer service.
* Experienced in Front of House or Reception ideally gained within a corporate or 5 Star hotel environment.
* Ability to build positive relations with colleagues, guests and clients.
* Able to interact with all levels of personnel, including Senior Executives within the client organisation.
* Able to work off their own initiative and with minimal direction.
* Confidently able to manage emergency situations and make decisions as required.
* Strong team player with a commitment to support their colleagues.
* Excellent written and oral communication skills.
* Exceptionally organised and skilled in multi-tasking.
* High attention to detail.
* Working knowledge and competent in the use of Microsoft Office software
* An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers
* Computer literate (Word, Excel, Outlook E-mail)
* To be able to move heavy / bulky items safely
* A clear understanding of Health & Safety practices
* Customer focused with the ability to build positive relationships
* Enthusiastic and conscientious approach to all Site Support related tasks
* Clear, strong and confident communication skills
* Team player with a “can do” attitude
Seniority level
* Entry level
Employment type
* Contract
Job function
* Administrative
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