Customer Service 📍 Location: Belfast 💷 Pay: £13.97 - £32.55 per hour (depending on shift pattern) 📄 Contract: Temporary, ongoing 📅 Start Date: 22 June 2026 🌟 About the Role Looking for a role where your work truly matters? Join the UK's largest telecommunications provider, trusted for over 85 years to handle 999 emergency calls 🚑🚓🔥. This is more than a customer service role - every shift, you'll help people during some of the most critical moments of their lives. Working within a 24/7 emergency operations centre, you'll support essential services including: 🚨 Emergency calls (999 / 112) 📖 Directory enquiries ((phone number removed)) 🧏 Relay UK servicesAs a Customer Service Advisor, you'll be the first point of contact for callers in urgent and often distressing situations. You'll remain calm, gather vital information, and connect callers to the right emergency service quickly and efficiently. This is a role with real purpose - where your voice can truly make a difference. ⏰ Working Hours 37.5 hours per week 5 days over 7 (including weekends and bank holidays) 🔄 Four‑week rotating rota 🕗 Shifts between 08:00 and 23:00 🎓 Training Full‑time paid training (37.5 hours per week) ⏳ 4 weeks duration ✅ 100% attendance required Traini...