We are looking to recruit an Apprentice IT System Engineer who is a hardworking, organised individual with flexibility and a willingness to learn. • Becoming a valued part of the Security Services team. • Learning how to provide technical support. • Helping the existing staff, to deliver IT support services to clients. • Managing the helpdesk system, ensuring all calls and tickets are handled within appropriate timescales. • Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary. • Throughout the duration of the apprenticeship, you will receive training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector. Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace. Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to: • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage. • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components. • Prioritise systems support tasks and monitor and maintaining system performance. • Maintain regulatory, legal and professional standards. • Support the information systems needs for your business. Full time position after apprenticeship. • The opportunity to network with new and emerging technologies and services and engage with some of the largest UK public sector customers • A fun, safe working environment based upon trust, collaboration and respect • A great challenge in an inclu