Overview
Customer Delivery Driver - Galashiels Extra, Tesco Galashiels, Scotland, United Kingdom
Note: This job description contains availability windows, pay information, duties, requirements and company information related to a Tesco Delivery Driver role.
Availability
The role lists preferred weekly availability windows. The contractor will be scheduled within these times and will receive three weeks' notice of their exact shifts. Flexibility is welcome if your available times closely match the advertised windows.
Pay and hours
Our Customer Delivery Driver rate of pay starts from £13.35 per hour; this increases to £14.56 for stores inside the M25. Additional payments may apply depending on location. We offer a minimum of 16 guaranteed hours per week, with opportunities to work a minimum of 12 hours if requested.
You will be responsible for
* Delivering your part of the customer shopping trip by ensuring the van and trays are clean and tidy.
* Leaving the back yard clean, tidy and free of rubbish, and picking up litter as needed.
* Ensuring trays are washed as part of the tray wash process.
* Loading the van, and checking the van for roadworthiness.
* Communicating with customers about changes to their order (short code items, substitutions) and offering refunds for items customers are unhappy with.
* Taking care of products/deliveries as if they were your own.
* Explaining substitutions are not charged extra to the customer.
* Delivering within the customer’s time slot.
* Calling the customer before arriving if you are early.
* Calling the store/centre if you are running 30 minutes or more late.
You will need
* Build relationships with colleagues to create team spirit and support customers.
* Warm and welcoming interactions with customers and colleagues; understanding customer needs and saying "Thank you".
* Ability to respond quickly to changing customer needs and embrace store changes.
* Energetic and driven to exceed expectations; balance home and work responsibilities.
* Share ideas with your Manager and colleagues on improving the store for customers.
* A valid UK/EU/EEA Driving licence (Full or Automatic) for at least 12 months with no more than 3 penalty points.
Benefits
* Holiday allowance starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays).
* Flexible working options from day one.
* Colleague discounts (10% off and 15% on pay day weekends) with Tesco Clubcard; save up to £2,000 a year with an additional card for family.
* Free wellbeing services and resources for mind, body and life.
* Life cover of five times pay and a pension with employer contributions up to 7.5%.
* Discretionary benefits including discounts, shares, cycle to work schemes, and uniform provided.
* Access to colleague networks and inclusive recruitment processes.
About Us
Tesco’s vision is to become every customer’s favourite way to shop, with the core purpose of serving customers, communities and the planet a little better every day. Tesco is committed to DEI and flexible working, supporting diverse needs and moments in life.
We are proud to be a Disability Confident Leader and provide an accessible recruitment process. For accessibility information, please contact us.
Legal and application notes
Tesco will recruit individuals who meet the applicable school leaver age. Some roles may have age or time-of-day requirements. High volume periods may lead to earlier closing of vacancies. Feedback is provided to interviewed candidates.
For more information, visit www.tescoplc.com
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