Job Description Job Title: 3rd Line Support Engineer
Salary: £43,000 - £45,000 per annum
Location: Caerphilly, South Wales (Hybrid working arrangement Mon & Fri optional WFH days)
Role Information
Our client offers IT Managed Services and Solution Design to complement several other products.
As the 3rd Line Support Engineer, you will be pivotal in providing expert-level support, managing escalations, and leading complex technical solutions.
Normal hours cover 08:00 - 18:00pm
Shifts are either (09.00 - 17:30pm) (08:00 - 16:30pm) (09:30 - 18:00pm)
As part of the support delivery team, occasional weekends or bank holidays may work, but the requirement would be communicated in advance, and pay would be adjusted accordingly.
Responsibilities
Delivering outstanding 3rd line technical support whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request.
Working as a technical lead on major incidents, problem management and root cause analysis.
Managing and optimising enterprise end-user computer environments, including Windows, MacOS, mobile devices, VDIs and collaboration tools.
Managing and supporting Microsoft 365, Intune, Active Directo...