IT Field Engineer to join our growing team. This is an excellent opportunity to develop your career within the technology sector. Who we are? We are a progressive MSP support services company in Wigan with a passion for fantastic customer services who are looking for an IT helpdesk engineer to join our team primarily based in the Wigan office but with some field work. We work in main areas IT support, managed internet services and managed security infrastructure. Our highly experienced team of professionals are committed to helping organizations navigate the complexities of todays rapidly evolving landscape, as our mission says we will always focus on the why and use our experience to deliver the optimal solution. Our company strapline is engrained in everything we do The change and results driven solutions provider. Key Aspects of the Job You will be responsible for the installation of new equipment and the diagnosing and resolving of site issues. Working as part of a team, your position is a mix of field and office-based works. The position is a varied one, with workloads changing daily from laptop installation one day to setup of a multi-tenanted building the next. Configure & install IT hardware, software or services either onsite or on customer premise. Give advice / training to customers on the best use of their IT systems. Good personal presentation and communication skills Experience of desktop support Setup of Windows/Mac based hardware for clients, diagnosing and resolving desktop issues. Designing, installing and maintaining IT networks, including, desktops, laptops, servers, routers, wireless networks, backup systems, antivirus solutions, software, switches, wan connections, email systems, web hosting, VPN solutions, cloud-based solutions, campus wide networks, lease lines, DSL circuits, custom software, VOIP, smart phones, multi-tenanted internet access. Active directory administration, server migration, server failure Keep abreast with new technologies and software updates. Installing new hardware (servers, printers, computer workstations etc.) Microsoft Office 365 setup / administration Server based installation, configuration, Active Directory, group policies, Hyper-V, DNS, DHCP Network setup Installation and configuration of network switches, including routing, vlans, Cisco, Meraki and Ubiquiti. Internet connectivity Using 4G,FTTC/DSL,Ethernet /Lease lines. Firewall configuration to best practices experience in Mikrotik, Draytek products an advantage. Training staff/customers on new systems Switch configuration VLANs, Spanning tree, IP Routing Hosted VOIP Wireless setup and fault finding Experience of Ubiquiti, Meraki or similar. Can demonstrate previous experience in problem-solving, customer services, clear telephone skills, with a full clean UK driving license. Data cabling experience would be a bonus. Skills / Qualifications Ability to demonstrate skills in the following areas. Good personal presentation and communication skills Experience of desktop support Setup of Windows/Mac based hardware for clients, diagnosing and resolving desktop issues. Microsoft Office 365 setup / administration Server based installation, configuration, Active Directory, group policies, Hyper-V, DNS, DHCP Network setup Installation and configuration of network switches, including routing, vlans, Cisco, Meraki and Ubiquiti Internet connectivity Using 4G,FTTC/DSL,Ethernet /Lease lines. Firewall configuration to best practices experience in Mikrotik, Draytek products an advantage. Switch configuration VLANs, Spanning tree, IP Routing Hosted VOIP Wireless setup and fault finding Experience of Ubiquiti, Meraki or similar. Can demonstrate previous experience in problem-solving, customer services, clear telephone skills, with a full clean UK driving license. Data cabling experience would be a bonus.