Salary: £45,000 - 70,000 per year Requirements: Minimum of a 2.1 bachelors degree from an internationally renowned University in a STEM related discipline At least ABB at A Level (or international equivalent) Commercial experience in a technical or customer support-type position is ideal, but top recent graduates are encouraged to apply Basic scripting knowledge in Python or Bash is beneficial Strong customer care experience Motivated self-starter with a problem-solving attitude Strong aptitude for picking up new technologies Ability to work autonomously and as part of a team Excellent communication skills with fluent spoken and written English Keen interest in a client-facing technical role Responsibilities: Fully train on the machine learning platform to understand the product intricacies Act as the main point of contact for customers and liaise with internal teams, primarily the tech team Manage customer issues from initial report through to resolution Perform basic troubleshooting and escalate issues to the tech team as necessary Ensure an excellent customer experience throughout the resolution process Technologies: Bash Support Machine Learning Python Swift More: We are a market-leading software company specializing in cutting-edge machine learning technology, located in Central London. Our rapidly growing organization offers excellent training, career progression, and long-term prospects. We provide a stimulating environment where you will work alongside some of the brightest minds in the industry. Our compensation package is negotiable and includes healthcare, pension, and more. We are committed to creating an inclusive and accessible recruitment process. last updated 9 week of 2026