Customer Solutions Engineering (CSE) Manager – KONE, Bradford, England, UK
Purpose of the Role
We are seeking a dynamic and forward-thinking Customer Solutions Engineering (CSE) Manager to lead our high-performing engineering team in the North & Midlands. You will lead a team responsible for delivering innovative customer-centric solutions in the lift industry. You will drive strategic improvements, foster a culture of continuous innovation, and ensure operational excellence across projects. This role is pivotal in shaping the future of engineering delivery at KONE with emphasis on customer-centric stakeholder collaboration, technical leadership, and business impact.
Key Responsibilities
Strategic & Operational Excellence
* Lead the execution of major lift projects ensuring timely delivery, profitability, and customer satisfaction.
* Drive continuous process improvements and implement best practices to enhance efficiency and quality.
* Monitor market trends and technological advancements to proactively evolve engineering solutions and methodologies.
* Develop and manage strategic roadmaps for the CSE team aligned with business objectives.
Innovation & Technical Leadership
* Champion innovation in engineering solutions integrating lifecycle thinking (installability, maintainability) into project planning.
* Provide expert technical consultancy to internal teams and external customers influencing specifications and solution design.
* Ensure compliance with engineering policies, safety standards, and local codes.
* Promote collaborative relationships across departments to drive shared success.
Performance & Results Focus
* Lead performance management initiatives using data-driven insights to improve team output and project outcomes.
* Manage costing strategies to ensure cost-effective and competitive solutions.
* Deliver high-quality inputs for sourcing and supply chain planning.
* Provide expert insights to support sourcing strategies and supply chain optimization.
Client & Stakeholder Engagement
* Act as a trusted advisor to Sales Operations, Supply Line, and clients delivering value through strategic technical consultancy and pre-tender guidance.
* Participate in key client engagements to influence specifications and ensure our solutions exceed customer expectations.
* Build strong internal networks with cross-functional teams to enhance collaboration and achieve shared goals.
Leadership & Team Development
* Inspire, coach, and lead a skilled engineering team fostering a customer-focused culture of collaboration, accountability, and continuous improvement.
* Set clear development roadmaps for the team aligning skills and performance with business targets.
* Conduct regular performance reviews and one-on-one coaching to unlock individual potential and team excellence.
* Coach and mentor team members through regular one-on-one sessions and knowledge sharing.
* Foster a culture of accountability, innovation, and continuous improvement.
* Empower individuals to reach their full potential and contribute to team success.
Skills & Experience
* Proven leadership experience managing teams in complex project environments.
* Exceptional stakeholder management and communication skills.
* Proficiency in Microsoft Office, SAP, and data analysis tools.
* Analytical mindset with a passion for solving complex problems and driving results.
* Ability to challenge the status quo and implement improvements across systems, tools, and workflows.
* Deep understanding of engineering principles and project cost management.
* Excellent problem-solving and analytical thinking.
* Strong verbal and written communication skills.
What KONE can offer:
We offer a competitive salary, 25 days holiday and 8 additional bank holidays, 1 volunteering day, pension scheme, development opportunities and development reviews to help you achieve your professional goals. Support from experienced leaders within the lifts & escalator industry, car bonus, private medical insurance, GymFlex membership, dental insurance, Kone discounts, prolonged disability insurance (PDI), long service awards, hybrid working, 24/7 GP support & wellbeing access.
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