Description
JOB TITLE:Manager, Customer Strategy & Commercialisation
SALARY:£61,344-£68,160
LOCATION(S):Leeds, Birmingham, Bristol, Edinburgh
HOURS:Full time (35 hours per week)
WORKING PATTERN:Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments in line with our Flexibility Works policy.
Whatyou’llbe doing
InCustomer & Commercial (C&C), we put customers at the heart of every decision, championing their voice while driving sustainable growth for the business. From everyday needs to life’s big moments, we design strategies and propositions that help customers feel confident and in control of their money.
This role sits within theConsumer Relationships business, in theCustomer & Commercialteam, focusing onconsumer segment strategy and commercialisation. The teamis responsible forsetting theconsumer segment growth strategy, working across the Group to shape core strategic ambitions by sizing opportunities, setting prioritisationframeworksand connecting insight across business areas.
As aManager,you’llcontribute to the delivery ofconsumer segment strategy, supporting strategic reviews and acting as a subject matterexpert.You’llanalyse internal performance data, markettrendsand competitor insight to develop structured recommendations, clearnarrativesand compelling storytelling for seniorleaders.
You’llwork closely with product, proposition,platformand business performance partners to ensure strategies arecommercially robust, data ledand actionable, helping translate strategic ambition into prioritised plans and investment decisions.
This role will play acentral part in shaping Lloyds Banking Group’s next phase of strategy, contributing to the development of thestrategic roadmap towards 2030+, and helping ensure customer and commercial outcomes remain tightly aligned.
Why join us?
You’llbe working at the heart of one of the Group’s most strategicallyimportant areas, influencing how we grow,investand serve customers at scale. The role offers high visibility, seniorpartners andcolleaguesexposure and the opportunity to shape both customer strategy and commercial outcomes across the consumer business.
This is a role for someone who enjoys solving complex problems, connecting data to strategy, and turning insight into action.
Whatwe’relooking for
Essential experience and capabilities
1. 5+ years’ experiencein commercial strategy, business performance, finance,consultingor a similar analytical role
2. Strongcommercial acumen, with experience managing or influencing aP&L,budgetsor large investment decisions
3. Experience developingbusiness casesand supporting investment prioritisation
4. Strongcommunication,collaborationand influenceskills, with the ability tochallenge,and build consensusat senior levels
5. Experience shapingsegment or proposition strategy
6. Strongstorytelling skills, with the ability to translate complex analysis into clear, compelling narratives for Executive or Board levelaudiences
And any experience of these would be great
7. Background infinancial services, consumerbusinessesor regulated environments
8. Data literacy, with hands-onexperience using tools such asTableau, Power BI or equivalentto drive insight
9. Proven experience incommercial tracking, forecasting and financial planning, including multiyear outlooks
This is a place for you
Our ambition is to be the leading UK business for diversity,equityand inclusion, supporting our customers,colleaguesand communities.We’recommitted to creating an environment where everyone can thrive, learn and develop.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet theminimumcriteria through the Disability Confident Scheme.
Ready to make an impact? Apply today!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.