Are you enthusiastic about customer service? We’ve been voted best British Bank for 2023 and 2024, so it’s an exciting time to join us, and be part of our customer focused team. At Chase we believe in doing things differently, and our customer service teams are no different. Our culture is what makes us different!As a Customer Service Advisor in Chase, you will interact with customers, and we want you to have every opportunity to provide a high-quality experience. We don’t have scripts to follow, our ethos is based around providing solutions and we have created an environment that trusts you to deliver quality, efficient service. You'll focus on resolving our customer queries through calls and online chat, joining a team that constantly seeks ways to improve our customer and employee experience, by embracing new ideas. We value our colleagues, and our culture provides support to enable you to reach your potential.Job responsibilities
1. Build great relationships with our customers and provide fast and efficient service
2. Think quickly, critically and provides solutions to meet our customers’ needs
3. Demonstrate a collaborative approach, collaborating with your team to improve overall customer satisfaction
4. Educate and help customers with our digital app, and their mobile banking
Required qualifications, capabilities, and skills
5. Effective collaboration skills with a focus on assisting customers
6. Strong written and verbal communication skills
7. Experience working in a dynamic environment
8. Proficiency in critical thinking and problem solving
9. Ability to work in a team and act as a brand ambassador
10. A passion for learning and self-development
Preferred qualifications, capabilities, and skills
11. Previous experience working in customer service, ideally from hospitality, retail, or telephony-based roles
12. Experience building relationships with customers and providing exceptional service
13. Experience working in a Contact Centre
Our working patterns are 35 hours per week and can be offered over 4 or 5 working days. We offer a variety of shift patterns between 08:00AM and 21:00 PM, 365 days per year on a fixed rota.#ICBCareer