Are you someone with experience of translating strategic objectives into operational capabilities?
Do you have experience of delivering against key targets and customer service standards?
Can you lead large-scale and complex testing operations?
If so, we’d love to hear from you!
The Operations Manager is an integral role in the DVSA Corporate Senior Leadership Team, responsible for the national delivery of operational services to meet customer expectations.
Joining our department comes with many benefits, including:
* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
* 25 days annual leave, increasing by 1 day each year of service (up to 30 days), plus 8 bank holidays and a privilege day for the King’s birthday.
* Flexible working options to promote work-life balance.
Read more in the Benefits section below!
Find out what it's like working at the Driver and Vehicle Standards Agency - Department for Transport Careers.
The post holder will lead operations delivery teams of 250-300 staff through supporting managers, ensuring consistent, high-quality service delivery, value for money, and safety outcomes.
They will ensure effective planning, staff compliance with standards, and operational process management, directly impacting road safety.
The role involves developing and improving business processes, managing performance, talent development, and liaising with policy colleagues to support business improvements.
Your responsibilities include:
* Providing leadership, influence, and guidance to staff to support objectives, maintaining integrity and upholding the organization’s reputation.
* Leading vehicle testing operations across a regional network, ensuring quality and consistency.
* Ensuring network delivery meets standards, quality, service levels, and targets.
* Fostering effective communication and engagement within teams.
* Developing operational plans to deliver high-quality, cost-effective services.
* Driving improvements based on QA and audits, promoting best practices and continuous improvement.
* Collaborating with strategic partners to develop business plans in response to changing priorities.
* Acting as a liaison for specific services, providing operational expertise and legislative updates.
* Coordinating with internal departments to meet customer needs and communicate requirements.
We support our leaders to develop skills and create teams where people can thrive and deliver excellent public outcomes.
For further details, please read the role profile. Note that not all elements may be assessed during recruitment; the advert specifies what will be evaluated.
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