Digital Customer Experience Assistant
The Digital Customer Experience Assistant position is a crucial role within the Online Trading team.
Responsibilities
* Report UAT results in a clear and concise manner
* Investigate problems identified as a result of testing and provide feedback/input to teams
* Keep up to date with all respective JIRA tickets & Confluence documentation
* Conduct UAT testing pre and post release to ensure testing standards meet requirements
* Produce and execute tests, reporting on progress as required
* Review content wireframes and requirements to understand UAT requirements
* Show flexibility in switching between projects and providing support based on development priorities
* Aide the team during the release management process
* Identify and raise risks and issues that may impact the ability to conduct UAT within agreed timelines
* Partner with the Digital Customer Experience Manager to provide a go/no‑go release response
Qualifications
* 1+ full strategic cycles of experience
* Strong communication skills, both written and verbal
* Demonstrated aptitude for technology, including understanding product data flows and e-commerce software
* Strong Excel skills (Pivot & VLOOKUP)
* Good understanding of web tools (Salesforce, Excel, etc.)
* An entrepreneurial, career‑hungry mindset
* Highly organized with a sharp eye for detail
* Intuitive and self‑initiated
* Willingness to learn and dive into tasks
* Passion to work in a luxury fashion brand
* Positive, “can‑do” attitude
* Willingness to be flexible and pivot across multiple tasks and priorities as necessary
* Proactive, taking initiative for needed improvements and problem solving
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