Overview
Portfolio Director – Resort Theme Parks
Location: National (with regular travel across sites). Reporting to: Strategic Partnership Director. The Portfolio Director will lead the operational delivery of facilities management services across a portfolio of some of the UK’s most iconic resort theme parks, including Thorpe Park, Chessington World of Adventures, LEGOLAND Windsor, Warwick Castle, and Alton Towers. This is a senior role responsible for ensuring consistent, high-quality service across engineering, landscaping, security, cleaning and other ancillary services, through effective leadership of site-based FM teams.
Responsibilities
* Oversee the delivery of all FM services across the resort theme park portfolio.
* Lead and support a team of Head of FM / Contract Managers at each location.
* Ensure compliance with contractual obligations, health & safety standards, and service level agreements.
* Monitor and drive operational performance across all sites using KPIs and service audits.
* Implement consistent standards and processes across the portfolio to ensure service excellence.
* Identify and resolve operational risks and issues proactively.
* Build strong relationships with client stakeholders at each resort location.
* Act as the senior operational point of contact for escalations and strategic discussions.
* Collaborate with the Strategic Partnership Director to align operational delivery with broader account goals.
* Foster a high-performance culture across site teams.
* Support the development and succession planning of FM leaders within the portfolio.
* Champion diversity, inclusion, and employee engagement initiatives.
* Work with internal Centres of Excellence to embed innovation and best practice.
* Lead initiatives to improve efficiency, sustainability, and guest experience.
* Ensure operational readiness for seasonal peaks and special events.
Skills & Experience Required
* Proven experience in multi-site FM or operations leadership roles.
* Strong understanding of hard and soft FM services, including compliance and risk management.
* Excellent leadership and people management skills.
* Ability to manage complex stakeholder environments and drive performance.
* Experience in leisure, hospitality, or public-facing/high footfall environments is highly desirable.
Desirable Traits
* Strategic mindset with operational delivery expertise.
* Collaborative and influential leadership style.
* Strong commercial awareness and budget management skills.
* Passion for delivering exceptional guest experiences.
* Resilience and adaptability in fast-paced environments.
How To Apply
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We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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