Description As an Account Director, you will hold full accountability for the retention, growth, and profitability of a strategically important client portfolio. Operating as a senior client adviser and commercial leader, you will develop long-term client relationships, drive new business, and deliver tailored risk and insurance solutions aligned to clients’ business objectives. You will lead complex placements, shape account and market strategies, and coordinate expertise across specialist teams to deliver consistent, high-quality outcomes. This role plays a critical part in strengthening market presence, driving sustainable growth, and reinforcing the firm’s position as a trusted partner to clients in Scotland and beyond. The Role You will be responsible for a portfolio of clients and prospects with accountability for retention of clients and new business development. The successful candidate will manage and develop the client relationships and grow the portfolio, including targeting and converting prospects. Ultimate responsibility for the provision of the required services to the client. Understand the clients’ business and their risk management needs and look for solutions to deliver those needs through the provision of ongoing service. Identify primary budget holders and decision makers within clients, establish and maintain active relationships with these people. Provide technical, industry and subject matter expertise where required. Draw on expertise within specialist technical teams within the BU and across the Group for clients as required. Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients. Grow existing portfolio by identifying new from existing opportunities. Lead (not line manage) supporting service team. Maintain effective working relationships with Claims Advocates to effectively deliver clients’ needs. Business Development: To actively drive the sales process in relation to winning, retaining and developing profitable new clients. Placement Management: To deliver optimisation of revenue from new and existing clients using the full range of appropriate placement channels. Operational and Service Delivery: To lead and deliver the end-to-end ongoing client service, adhering to standardised policies, procedures and service standards. Qualifications What you'll bring Excellent insurance industry knowledge and experience All-inclusive practical knowledge of account development and appropriate tools to achieve this aim. Experienced at new business sales process and track record of converting prospects to clients (preferable). Skilled at building effective relationships, at all levels, with clients, prospects, associate’s insurers, and external specialists. Experience in managing clients with global programs. Efficient communication, negotiation and influencing skills. Experience of working with and adhering to processes and systems to support client services. Preferably education to degree level or equivalent. Preferably with the addition of professional qualification of ACII or similar. What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com