About The National College
At The National College, we empower your workforce to transform children's lives. Our all-in-one platform helps schools, trusts and nurseries stay compliant, raise standards, and reduce staff workload — all through intuitive, powerful software.
If educators need it, we build it.
We've created a unique platform combining the world's largest CPD and policy library with custom-built tools — developed in collaboration with thousands of schools and over 1,000 education experts.
We are now recruiting a Customer Support Advisor to help on our mission.
The Role
Reporting into the Customer Support Team Manager, this role will provide consistent high-quality levels of support to our customers during their membership with us. We work with thousands of schools, and we are looking for an
initiative-taking and enthusiastic individual with good literacy and ICT skills. This role will include supporting the customer success team with answering live chats, emails, and calls, as well as undertaking a number of administrative tasks for the business.
Key Responsibilities
* Handle to resolution all customer concerns which are direct from answering calls, live chats and emails while supporting the wider business.
* Identify all queries in a professional business manner with a time focused approach.
* Be an internal knowledge resource to support business engagement and customer expectation.
* Respond to all line of communications in a professional manner.
* Collaborate with the Technical Team to explore, and report website issues while navigating the customer's expectations.
* To identify and confidently offer suggest gaps in our customer current membership and learning needs.
* Be self-driven and time management focused on fast moving business.
* Have a keen eye for maintaining the Customer Relationship Management (CRM) system, ensuring accurate and up-to-date customer records.
Experience
* Previous experience in a customer service and sales roles is preferably, in a similar industry, is a significant advantage but not essential.
* Display a warm and approachable personality, along with a professional work ethic.
* Proficient IT Skills are essential and can quickly adapt to new computer systems.
* Display an elevated level of diligence and accuracy when managing large data sets.
* Proven ability of working efficiently on multiple tasks at one time, and prioritize responsibilities as needed.
* Excellent communication skills, both over email, phone and via live chat interaction.
* Demonstrate a passion for assisting customers and a commitment to improving the overall customer experience
Why Us?
At The National College, we're passionate about helping organisations grow and thrive through knowledge and connection. As a Workato Specialist, you'll be part of a company that values people, encourages personal development, and celebrates success. You'll work with people who value collaboration, innovation, and high standards.
You'll also be able to benefit from:
* Life Assurance
* Enhanced Maternity, Paternity, Shared Parental and Adoption Pay
* 24/7 Online GP
* Mental Health & Wellbeing support
* Charity Day
* 25 Days Holiday, Rising to 30 days
* Professional Study Support
* Plus more