Overview
Responsible For: ASSISTANT F&B SERVICE MANAGER
Main Purpose of Role: To be responsible for the service and experience members receive in the Club Room and Lake Room.
Main Duties & Responsibilities
* To recruit and motivate a team who can deliver high levels of service to our members.
* To implement a full training programme for supervisors and team members on all aspects of the job with sign-off on completion.
* To be on the floor for the majority of the working week, coaching the team and ensuring the agreed service standards are being met.
* To engage with members for feedback.
* To work with the Executive Chef and Head Chef to ensure the food quality and presentation is to the agreed standard.
* To comply with all food and beverage health, liquor and safety regulations, as well as all applicable laws both national and local.
* Maximise profitability within the Food & Beverage Department, by ensuring compliance with established budget for cost, labour and revenue benchmarks.
* To polarise shifts with the Assistant F&B Service Manager to ensure standards are always being maintained.
* To ensure the wider club team are aware of all promotions and important information regarding the Restaurants.
* To coach and develop the Assistant F&B Services Manager to be able to do the higher role in your absence.
* To be fully trained in Club opening and closing procedures and Duty Management responsibilities and be prepared to support the DM rota where required.
* To undertake any other reasonable request made by the Deputy General Manager, General Manager or CEO.
Safeguarding
* To act as a Deputy Designated Safeguarding lead for the Club
* To attend regular Safeguarding team meetings
Personal Profile
* Confident & outgoing personality
* Ability to multi-task
* Self-motivated. The ability to keep going despite setbacks. Deal with changes in priority, juggle several activities to continue to remain effective.
* Customer Focused.
* Flexible working approach with regard to operational needs.
* To be able to generate alternative approaches to problems.
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