Overview
We are currently recruiting on behalf of our client for a Senior Service Advisor position within a reputable, family-run automotive service centre located in Guildford. This is a unique opportunity for a highly experienced automotive professional to join a busy and supportive workshop environment, delivering excellent customer service and managing workshop operations independently.
The role of Senior Service Advisor offers the chance to work within a well-established business that values staff development and career progression. Our client is seeking a motivated individual with a proven track record in the motor trade, capable of handling customer relationships and workshop workflow with efficiency and professionalism.
Benefits
* Competitive salary in the region of £38,000 - £40,000 per annum, dependent on experience
* Monday to Friday, 8:00 am - 5:30 pm working hours
* On-site secure parking facilities
* Supportive, family-oriented team environment
* Employer pension scheme
* Ongoing training and development opportunities to enhance your skills
* 20 days holiday plus bank holidays, with additional leave based on length of service
Duties
* Mnaging workshop bookings and workflow independently to optimise efficiency
* Providing accurate estimates for repair costs and completion times to customers
* Advising customers on recommended work and scheduling services accordingly
* Ordering parts, processing invoicing, and managing warranty claims
* Maintaining professional relationships with clients to encourage repeat business
* Ensuring the professionalism and tidiness of the reception area and workspace
* Handling all customer interactions confidently and independently
* Supporting workshop operations to ensure smooth workflow and customer satisfaction
Requirements
* Significant experience as a Service Advisor or Senior Service Advisor within the motor trade
* Ability to work confidently without direct supervision
* Exceptional organisational skills and attention to detail
* Strong customer service and communication skills
* Good automotive knowledge with an understanding of workshop processes
* Self-motivated, proactive, and professional approach
* Capable of managing multiple tasks efficiently and effectively
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