Job overview
The role of the Ward Clerk within the Mid central birth suite encompasses the opportunity to work within the wider maternity and obstetric teams to provide safe, personal and effective care to women and their families.
The successful candidate will work alongside the team to undertake the responsibility of overseeing the administration duties to support the ward environment. The duties will include telephone communication with both patients and staff, the management of clerical tasks including filing and accessing case notes, alongside the continued update of computerised records and appointments.
The remit of clerical tasks is varied, and will be specific to the needs of the role.
The post will be mainly focused on providing admin support to the clinical teams, various hours will be available and this will include evenings, weekends and nights.
Main duties of the job
We are offering enthusiastic and caring individuals the opportunity to apply for a role within the central birth suite at East Lancashire Hospitals as a ward clerk within the team.
Based within maternity services, you will work in a friendly team of Midwives, Midwifery Support Workers and clinicians dedicated to the provision of high quality care for the women and babies that they serve.
The post will be mainly focused on providing admin support to the clinical teams.
As part of the multi-disciplinary team you will help to deliver the highest level of family centred care to the women, babies and their families.
The main duties of the post will include the welcoming of patients and visitors, maintaining computerised records, dealing with telephone enquiries and general clerical tasks.
Applicants should have good communication and keyboard skills and be able to demonstrate their ability and skills against all key requirements highlighted in the personal specification. Previous clerical experience is essential, with knowledge of working in a hospital setting desirable, however full training will be given on the hospital computer systems.
Working for our organisation
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work.
This is a fantastic opportunity to work within a dynamic and highly motivated team who are committed to providing a high standard of patient care within an environment that is evolving to meet the needs of the women and families who are accessing Postnatal Care.
Detailed job description and main responsibilities
For more details regarding the job please see the attached job description and person specification.
Person specification
Qualifications
Desirable criteria
* NVQ Level II in Customer Care
Special Requirements
Essential criteria
* Clear and accurate written and verbal communication at all levels of the organisation.
* Proven ability to work in a team, be supportive of team members
* Proven ability to manage priorities under pressure
Experience
Essential criteria
* Previous Clerical experience
Desirable criteria
* Previous experience of working with the public under stressful conditions