Property Management Recruitment are seeking a Resident Services Associate to join an exciting Build to Rent development in Cardiff! The Resident Services Associate will deliver outstanding customer service to residents and all visitors to the building. As well as, establishing and maintaining relationships with the residents to best understand their needs.
Key Responsibilities:
1. Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with other team members, visitors, investor, clients, and both prospective and current residents
2. Management of complaints/problems/issues arising from Residents, ensuring that all complaints are dealt with quickly and efficiently.
3. All reported issues are recorded on the database, along with every communication with residents and any action taken.
4. Maintain and uphold a high standard by conducting routine inspections of all community amenities and common areas, and working with the service team or other teams to ensure that all areas are well-maintained.
5. Executes and assists with activities to support the leasing and lease renewal program.
6. Executes and assists with activities to in relation to any activities and events.
7. Responds quickly and courteously to resident concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate i...