Location: Civic Square, 1st Floor Windmillhill St, ML1 1AB
Salary: £32,208 - £35,036 per year
Contract Type: Permanent
Position Type: Full Time
Hours: 35 hours per week
Work From Home: Hybrid
INTERNAL APPLICANTS MUST APPLY VIA MYSELF
Are you passionate about delivering high-quality IT services that make a real difference to how people work? North Lanarkshire Council is seeking a motivated and technically skilled Infrastructure Support Assistant to join End User Computing (EUC) within the council’s Digital Infrastructure Team.
As part of a dynamic and forward-thinking team, you will play a key role in supporting the design, development, and maintenance of the Council’s ICT infrastructure. You will help deliver secure, efficient, and user-focused IT solutions that support the needs of our internal customers across a wide range of services.
This role is ideal for someone with experience in ICT infrastructure support and development, particularly in Microsoft technologies. You will be involved in supporting large-scale projects, resolving technical issues, and contributing to the continuous improvement of our digital services.
What We’re Looking For:
* A qualification at SVQ3, HNC or equivalent in an ICT-related discipline.
* Experience in ICT infrastructure development and support, including fault diagnosis and resolution for Windows, Android, and iOS.
* Strong knowledge of Microsoft technologies such as Intune, Configuration Manager, Entra ID, and Defender for Endpoint.
* Excellent communication and problem-solving skills.
* A self-motivated, organised individual who can work to targets and adapt quickly to challenges.
* Knowledge of security standards and best practices.
* Experience with project delivery and working with third-party vendors.
This is an exciting opportunity to be part of a team that is central to the Council’s digital ambitions. If you’re ready to take the next step in your IT career and contribute to meaningful public service, we’d love to hear from you.
Working here at North Lanarkshire Council
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
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