Join to apply for the Nights Team Member role at LGH Hotels Management Ltd
Overview
The Holiday Inn Cambridge is seeking a Night Team Member to help ensure the hotel runs smoothly during the night shift. This role requires reliability and responsibility to support hotel operations overnight.
What You'll Do
* Guest Services: Manage guest requests promptly and professionally, ensuring a pleasant stay.
* Safety First: Maintain security and safety procedures throughout the night.
* Security Checks: Perform regular security checks to keep our hotel safe.
* Support Staff: Provide general support to hotel staff during the night shift.
* Maintenance Help: Assist with any maintenance or housekeeping tasks that arise.
* Room Setup: Set up meeting rooms and other areas as needed.
* Food & Beverage Service: Serve food and beverages to guests when required.
* Check-In/Out: Handle guest check-ins and check-outs as needed.
* Emergency Response: Manage any emergency situations that occur.
* Reporting: Prepare reports for senior management as required.
Benefits
* Staff discounts on bedroom rates across the LGH hotel portfolio.
* Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
* Shopping discounts across groceries, fashion, travel, utilities, days out, and holidays.
* Eye care
* Free legal & money advice
* Counseling sessions
* Health and wellbeing benefits and support resources
* Cycle to work scheme
* Wellbeing tips, fitness videos, and resources
* 24/7 advice and support line
* Team reward & recognition
* Free meals on duty
* Free parking
Ideal candidate
* Previous experience in a hotel or similar environment, preferably in a night team member role.
* Excellent customer service skills and a friendly, professional demeanor.
* Strong communication and interpersonal skills.
* Good understanding of safety and security procedures.
* Ability to remain calm and composed in high-pressure situations.
* Flexible and adaptable, with the ability to work evenings and weekends if required.
* Good organizational skills and attention to detail.
Hotel
The Holiday Inn Cambridge is situated by a serene lake in Impington, offering a peaceful retreat while being close to Cambridge. The hotel features 100 bedrooms, dining options including the Junction Restaurant and Bar, a lobby lounge, and a conference centre with 10 meeting rooms. An extensive health and fitness club supports guests’ routines.
About Us
LGH Hotels Management is a growing portfolio of 42 hotels across the UK, including brands such as Crowne Plaza, Holiday Inn, and Best Western. We are focused on delivering fulfilling careers in hospitality.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Hospitality
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