The Reception Team Leader at Jorvik Gillygate Practice playsa crucial role in ensuring the smooth and efficient operation of the receptionarea. The ideal candidate will have excellent IT skills, oversee the receptionteam, managing patient interactions, and maintaining a welcoming andprofessional environment for all visitors.
The Reception Team Leader is responsible for ensuring thatall administrative tasks are completed accurately and in a timely manner,contributing to the overall effectiveness of the practice.
Main duties of the job
* Lead and manage the reception team, providing guidance, support, and training as needed.
* Excellent IT skills, with proficiency in Microsoft Office Suite and practice management software (e.g., SystmOne, scheduling systems).
* Oversee the scheduling and management of patient appointments, ensuring optimal use of practice resources.
* Ensure that all patient inquiries, whether in person, over the phone, or via email, are handled promptly and professionally.
* Maintain accurate patient records and ensure compliance with data protection regulations.
* Monitor and manage the reception area to ensure it is tidy, welcoming, and equipped with necessary materials.
* Collaborate with healthcare professionals and administrative staff to ensure seamless practice operations.
* Handle any escalated patient concerns or complaints, ensuring they are resolved effectively and in line with practice policies
About us
Jorvik Gillygate Practice are a forward thinking, innovativeand driven organisation who recognise that the quality of care we provide isonly as good as the quality of the people that work at our practice.
We are committed to providing each other with an openfriendly and supportive environment where all staff are comfortable sharingideas and who can expect to be provided with all the tools and support, theyneed to enjoy working and succeeding at Jorvik Gillygate.
Job responsibilities
* Team Leadership: Lead, manage, and motivate the reception team to deliver excellent customer service. Conduct regular team meetings and performance reviews to ensure staff development and engagement.
* Operational Management: Oversee the scheduling and management of patient appointments, ensuring efficient use of practice resources and minimising wait times.
* Patient Interaction: Ensure all patient inquiries, whether in person, over the phone, or via email, are handled promptly, professionally, and with empathy.
* Record Keeping: Maintain accurate patient records and ensure compliance with data protection regulations. Implement and monitor systems for efficient data management.
* Policy Development: Develop and implement reception policies and procedures to enhance efficiency and patient satisfaction. Regularly review and update these policies as needed.
* Reception Area Management: Ensure the reception area is tidy, welcoming, and equipped with necessary materials. Address any maintenance or supply issues promptly.
* Complaint Resolution: Handle escalated patient concerns or complaints, ensuring they are resolved effectively and in line with practice policies.
* Collaboration: Work closely with healthcare professionals and administrative staff to ensure seamless practice operations and effective communication.
Person Specification
Qualifications
* GSCE grade A to C in English and Maths
Experience
* Previous experience in a reception or administrative management role, preferably in a healthcare setting.
* Excellent IT skills, with proficiency in Microsoft Office Suite and practice management software e.g. SystmOne, scheduling systems.
* Strong leadership and team management skills.
* Excellent communication and interpersonal abilities.
* Proficiency in using computer systems and office software.
* Strong organisational skills and attention to detail.
* Ability to handle sensitive information with confidentiality and professionalism.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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