Join our team at Corton, part of the Warner Hotels Group. This 181‑bedroom coastal chalet‑themed hotel is set on the Suffolk coast with a relaxed holiday atmosphere.
Take the lead in crafting engaging entertainment programmes across two hotels, maximising revenue through innovative experiences and consistently high operational standards.
At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here you’re free to be yourself, make an impact, and thrive in a tight‑knit team that creates truly unique guest experiences.
At Warner Hotels, we’re more than just a place to stay, we’re a place where guests come to make memories, discover new experiences, and feel truly cared for.
Cluster Deputy Entertainments Manager, you’ll play a crucial role in bringing that magic to life.
Role Purpose
The Cluster Deputy Entertainments Manager will lead and manage entertainment operations across two hotels, ensuring all activities and performances meet brand standards and enhance the guest experience. This role will drive commercial success through engaging events and collaborate with senior leadership and Hub teams to develop and deliver entertainment strategies. They will oversee labour planning, health and safety compliance, and maintain operational efficiency. Recruit, train, and retain team members while fostering a culture of excellence and collaboration. The role will ensure financial control and maximise revenue through innovative programming, acting as a strategic leader, guaranteeing every guest interaction reflects quality, creativity, and attention to detail.
Responsibilities
* Operational Delivery: Oversee daily entertainment operations across both hotels, ensuring seamless execution of all activities, in‑house team and resident band performances, and external artist shows in line with brand standards.
* Sales and Commercial Execution: Drive on‑site revenue through engaging entertainment, events, and activities that support holiday sales, retail performance, and additional revenue streams, working closely with relevant leadership teams.
* Entertainment Leadership: Manage entertainment delivery and calendar development in partnership with the GM, HOD, and the Hub teams, ensuring all events meet brand standards and guest expectations. Communicate effectively with artists and agents to meet technical and contractual requirements and provide timely feedback to the Hub teams. Fully utilise the Deputy Cluster Entertainment Manager to support leadership duties across both sites.
* Labour and Rota Management: Forecast and produce efficient rotas, controlling labour costs while maintaining coverage to deliver service excellence. Manage own time and location based on operational demand.
* Guest Experience and Complaint Resolution: Deliver memorable experiences, including GEMS visits, and resolve guest concerns promptly to protect brand reputation and foster loyalty. Apply brand standards while recognising differences between each hotel’s guest experience.
* Compliance and Safety: Ensure full adherence to health and safety requirements across all entertainment and activities, including documentation, team training, and administration. Maintain technical equipment, props, costumes, and scenery in safe working order.
* People Management and Retention: Recruit, train, develop, and performance manage team members across both hotels. Foster teamwork, morale, engagement, and succession planning to maintain retention. Take responsibility for developing the Deputy Cluster Entertainment Manager.
* Deputising and Collaboration: Manage rotas and collaborate closely with HUB teams, visiting artists, AEP performers, Sales, Events, HR, and Marketing to maintain brand standards and business continuity.
* Continuous Improvement and Strategy: Identify operational efficiencies and service improvements across entertainment and activities. Pilot commercial and guest experience initiatives, scaling successful practices within HUB parameters.
* Governance: Operate within approved financial sign‑off limits and procurement processes. Escalate issues beyond delegated authority to the Head of Operations.
Behaviours, Skills & Experience
* Strong understanding of branded entertainment concepts and delivery within hospitality settings (hotels, cruises, or similar environments).
* Knowledge of guest engagement strategies and activity programming.
* Awareness of Health and Safety standards relevant to entertainment and hospitality operations.
* Ability to lead and motivate a diverse team of entertainers and activity hosts.
* Strong organisational skills to prioritise tasks across two hotels with differing propositions and guest profiles.
* Excellent written and verbal communication skills for clear interaction with guests and team members.
Ready to discover your glow? Be part of something more than a hotel — where your personality shines and your ideas matter.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part‑time or a job‑share.
We genuinely care about every candidate’s experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
Please note
Unsolicited CV’s from agencies will not be considered.
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