Head of Ecommerce
eComplete Group
Remote working - UK Based
About Us:
eComplete is a specialist eCommerce growth agency working with founder-led DTC brands across beauty, wellness, nutrition, lifestyle, and homeware.
We don't operate as a traditional agency, instead, we utilise our proprietary data platform, industry leading experience, and bespoke global infrastructure, to provide embedded insight and support across all functions. This enables us to deliver faster targeted growth at a reduced risk with improved financials for our eCommerce partners and clients.
The Role:
The Head of eCommerce will own the strategic and commercial relationship across a portfolio of retained client accounts. You'll be the senior operator clients turn to for trading direction, growth planning, and cross-channel orchestration. You'll lead an eCommerce Manager and work alongside specialist channel leads (CRM, Paid, SEO, Dev, Strategy).
Key Responsibilities:
Client Leadership
* Own senior relationships across 6–7 retainer accounts
* Lead weekly trading calls, monthly reviews & quarterly business reviews
* Translate client goals into integrated, cross-channel strategies
* Identify and convert account growth opportunities
Trading & Commercial Performance
* Own trading cadence (reporting, forecasting, promos, peak trading)
* Drive core KPIs: revenue, AOV, CVR, margin & retention
* Build forecasts, models & performance frameworks per account
* Deliver consistent, insight-led reporting across all clients
Cross-Channel Delivery
* Coordinate CRM, paid media, SEO, CRO & development teams
* Ensure all output is commercially aligned and client-ready
* Brief creative, site & CRM work with clear performance focus
* Identify funnel opportunities, risks & optimisation priorities
Team Leadership
* Manage and develop an eCommerce Manager
* Set standards, quality bar & ways of working across accounts
* Contribute to wider agency best practice
Commercial Growth
* Drive organic growth within existing accounts
* Support new business pitches & onboarding
* Contribute to service development & commercial strategy
Skills & Experience:
* 6+ years in eCommerce, ideally have spent the last 3 years in a senior client-facing or trading lead role.
* Agency, multi-brand DTC, or eCommerce consultancy background strongly preferred.
* Strong commercial fluency: comfortable with P&Ls, contribution margin, LTV, CAC, payback, and forecasting.
* Working knowledge across all major channels: CRM (ideally Klaviyo & Attentive), paid social, paid search, SEO, CRO, and Shopify/BigCommerce.
* Demonstrable track record of growing accounts and managing senior client stakeholders.
* Comfortable in data: GA4, Looker, Shopify analytics, Klaviyo, Meta and Google Ads platforms. Bonus: SQL, BigQuery, Windsor.ai, or similar.
* Confident running trading calls, QBRs, and senior client conversations.
* Excellent written and verbal communication.
Benefits & Package:
* Remote and flexible working
* Holiday, and standard eComplete benefits (enhanced maternity/paternity leave, pension, 25 days holiday)
* Direct mentoring from senior operators across every channel and direct contact with eCommerce Director
This is a brilliant opportunity to have a direct impact on the growth of D2C brands, working within a talented team in an extremely exciting business.
Please apply now to be considered.