1st/2nd Line IT Support Engineer - Wokingham (RG2 area) A strong 1st/2nd Line IT Support Engineer with good working knowledge of Windows Server, Office 365, and good network troubleshooting is required to join a well-established MSP to support their customers across Berkshire. This is an office-based role, with occasional customer visits when required. Key Skills Required: Previous 1st line/escalation support Windows Server administration & troubleshooting Office 365 Admin (i.e Teams, SharePoint, OneDrive, Exchange Online) Azure Virtual Desktop General networking troubleshooting - TCP/IP, DNS, DHCP Full UK Drivers licence is essential This is a customer-facing role working with an approachable and supportive management team, who encourage active learning and support their staff to develop towards their goals through on the job and online learning. As a company who foster development, this is your ticket to work your way up the career ladder and grow within the business. Roles and responsibilities: Provide 2nd line support for all customers via phone, email or face-to-face Provide an escalation point for 1st line colleagues. Offer technical guidance aligned with industry best practices for both clients and internal teams. Manage, prioritise and plan own work queue and deal with calls within the set SLAs. Identify and drive through opportunities for improvement/change via the Service Improvement. With this opportunity, you will achieve Starting salary up to £29K DOE 29 days annual leave (inc. Bank Holidays) Contributory pension scheme Plenty of training and development opportunities Plus much more Apply now to Gianluca @ circlerecruitment (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, 2nd line, IT Support, IT Helpdesk, Office 365, Cloud, Azure, IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, reading, Winnersh, wokingham, berkshire, padworth, bracknell, maidenhead, basingstoke Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment, Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.