Woolpit Health Centre has an exciting opportunity for a Medical Administrator to join our Administration Team.
We are looking for an enthusiastic, motivated, and adaptable Administrator to assist in delivering excellent patient care. This role is ideal for those already working in healthcare or those starting a career in administration.
The successful candidate will work closely with our Medical Secretaries and Medical Administrator, managing a variety of priorities with excellent organizational and problem-solving skills, working effectively using your own initiative.
The role involves providing comprehensive administrative support to the Practice and staff, ensuring the smooth operation of the Health Centre. Applicants should be flexible, detail-oriented, and able to work as part of a busy team.
This position is pivotal in meeting the needs of the business and maintaining safe and efficient operations.
Main duties of the job Monitor and manage the practice's email account, handle clinical records, and respond to queries from health professionals, patients, and third parties.
Scan/upload clinical correspondence and input data into patient records.
Distribute pathology results for clinician review.
Ensure efficient handling of clinical system tasks.
Manage daily administrative requests via Anima and other systems.
Handle patient, professional, and staff inquiries effectively.
Answer and transfer calls appropriately.
Register and monitor new patient registrations via the Healthtech-1 portal.
Process new patient records and deductions.
Perform general admin tasks like photocopying, scanning, and filing.
Support with Non-NHS work and Subject Access Requests.
Assist with QOF activities, including contacting patients for reviews.
Perform any other duties as requested by management.
About us Why work for us?
Located in Woolpit, Suffolk, we aim to provide the high standards of care we would expect for our own families. Serving over 16,000 patients across a rural area, we pride ourselves on our quality standards, holding the Royal College of General Practitioners Practice Accreditation Award.
Our team includes 5 GP partners, 8 non-partner GPs, nurses, healthcare assistants, pharmacists, and midwives, all based in our purpose-built premises.
Benefits include:
Competitive pay with annual reviews
Regular communication through one-to-one meetings
Generous annual leave
Voluntary overtime opportunities
Training opportunities
NHS pension scheme membership, including life and family benefits
NHS discount and Blue Light Card
Free uniform
Job responsibilities Monitor and manage email, clinical records, and queries
Upload and process clinical correspondence and results
Handle administrative requests and inquiries
Register new patients and process their records
Perform general admin tasks
Support with NHS and non-NHS requests
Assist with QOF activities and other duties as assigned
Person Specification Polite, confident, flexible, and cooperative
Motivated, forward-thinking, and with high integrity
Empathetic and able to work under pressure
Team player
Skills Excellent communication skills
Polite telephone manner
Proficient in Office, Outlook, and EMIS
Good time management and organizational skills
Ability to work independently and in a team
Problem-solving skills
Follow policies and procedures
Qualifications GCSE Mathematics and English (A-C or 4-9*) or equivalent
Business Administration qualification
Experience Experience with the public and administrative duties
Experience in healthcare, preferably in a GP practice
Disclosure and Barring Service Check This role requires a DBS check in accordance with the Rehabilitation of Offenders Act 1975.
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