Please note this is a Maternity Cover.
An exciting opportunity has arisen for a Creative Senior Account Manager to join the team to cover maternity leave. The client is a well-known and large hospitality brand with a number of brands in their portfolio, and this role involves delivering a variety of projects involving; creative design, media planning, print production and digital outputs.
Providing day to day support to the client and team, you will deliver excellent levels of client service and delivery through interrogating client requirements and translating them into thorough and insightful briefs for our creative teams. Managing the end to end process, you’ll have excellent time management – confident juggling multiple projects, working under pressure to tight deadlines and being responsive to changing priorities.
A passion for creative is a must, along with a keen eye for detail. You’ll have a positive, level-headed approach, and will be a safe pair of hands to be relied on. Flexible and adaptable, you’ll be comfortable working in a fast-paced environment with experience managing larger projects along with juggling smaller, reactive ones.
Joining a supportive and welcoming team, you’ll work closely with the Senior Account Director to deliver exceptional creative projects, whilst building a positive internal culture.
Key Responsibilities:
* Taking briefs from clients and liaising with required internal/external teams to manage projects through from start to completion
* Working closely with our scheduling and creative teams to ensure projects are on time, on-brand and meet the brief
* Being the gatekeeper of quality; ensuring all work the client sees has been sense checked and is of the highest quality before being shared
* Demonstrating knowledge of client ways of working when relaying briefs and feeding back; using instinct and insight combined with a good understanding of the client to assess creative
* Leading on end to end delivery of key projects including managing resource, presenting client work and translating client feedback
* Developing and maintaining project timelines, including accommodating last minute client amends and changing priorities, assessing project risks and escalating as necessary
* Working closely with internal teams including print and production; sharing regular updates and flagging anything impacting specific print and on-site deadlines
* Working in collaboration with the client – offering recommendations and presenting considered thoughts and solutions
* Demonstrating strong organisation by regularly updating and sharing status reports
* Helping with account growth and client development through managing relationships and identifying new opportunities
* Assisting with financial management – tracking spend and ensuring jobs are invoiced correctly and on time
* Ensuring all quality-control policies are adhered to through the implementation and continuous monitoring of best practice, while continuously looking to improve ways of working
Requirements
* Experience of working in an agency / account management environment, or a client-side marketing role (or a mix of both)
* Experience working closely with creative team.s
* Hospitality / F&B brand experience beneficial but not essential.
* A service minded approach with proven customer management skills
* Experience of creative/ art working/ print processes
* A project management mindset with problem solving skills
* Strong written, oral and interpersonal skills
* Highly numerate and commercially aware
* Computer literate with good knowledge of excel
Benefits
Work’s a treat!
On top of a competitive salary, you can expect a whole load of perks:
* 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
* Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
* Pension Scheme – helping you save towards your retirement home in the sun!
* Corporate Medical Cash Plan – claim back the cost of your medical treatments.
* Smart Working Options – spend up to 40% of your working week from home.
* So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
* Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
* Cycle to Work Scheme – save on the cost of biking to work.
* Monthly Employee Awards - Employee of the Month programme with £250 bonus
* Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
* Referral scheme – know the perfect person to join the team? You could bag £1,000 for a putting a good word in.
* Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
* Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.
We Value Diversity
We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.
We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.
At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.
ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.
What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.
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