Business support officer

Salary: £25,989 to £27,254 per annum

Grade: E

Contract: Fixed term until July 2026

Hours: Full time

Location: Richmond Highways Depot

Are you a great communicator who can think on their feet and problem solve?

If so, we are looking for you.

We are looking for a Business Support Officer to join our Highways team.

About the role:

An opportunity has arisen for the appointment of a Business Support Officer to join the Business Support Team for the Highways & Transportation Team based at Brompton-on-Swale.

The role of the team is to provide high quality, professional support to a range of operational teams within the Environment Service, liaising with internal and external customers. You must be able to prioritise demanding workloads and work effectively as part of a team to ensure deadlines are achieved.

This is a great introduction to how the Business Support and Highway Teams work together, supporting the community and is a fantastic opportunity to develop knowledge and understanding that may lead to further development in the Business Support or a career within the Highways teams.

About you:

You will be a highly motivated administrator with excellent customer care skills, as a key part of this role is to liaise with customers and other agencies on behalf of the operational team. You will be dealing with highly confidential and sensitive information, both written and verbal, and will liaise with members of the public and professionals. The day-to-day core focus is providing support to the operational and frontline services, and you will require excellent ICT skills and have experience of using Microsoft packages. The main aspect of this role will also include supporting the Area Leadership Team to reclaim charges which have been brought against the council

You must respect the need for confidentiality of personal information and have knowledge of Data Protection, Equalities and Diversity and Health and Safety requirements for working within an office environment.

You will benefit from a supportive management structure and on-going training and personal development. As part of a larger Business Support Service, the role provides the opportunity for personal career progression in a dynamic and forward-thinking service.

For an informal discussion, we would welcome you to call Michelle Tillotson (Business Support Team Leader) on or email

Working for us.

You will be surrounded by a supportive, established team of professionals who will help you grow and develop within this role. As a North Yorkshire Council employee, you will have access to some great benefits via our everybody benefit's scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured and our employee assistance programme to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish. For more information on the benefits, we offer please see our Total Rewards Brochure.

Key documents

Job

Total rewards brochure

Key dates

Closing date: 22nd September 2025

Interview date: W/C 29th September 2025

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to this commitment.

North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds.

It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults at risk.

We are committed to the inclusion, safeguarding and promoting the welfare of adults at risk*

Business Support Officer

Salary: £25,989 - £27,254

Posted: 26/08/2025

Closing date: 22/09/2025

Closing time: 23:59