Job Title: Major Incident Manager (Only Financial or Banking)
Duration: long-term contract
Location: Remote
* Shift: 24/7 – Rotating Shifts including Nights and Weekends
* Only Financial or Banking Experience
We are seeking an experienced
Crisis Major Incident Manager
with a proven track record in handling
P1 (Priority 1) incidents
in fast-paced enterprise environments. The ideal candidate will be responsible for driving the resolution of critical incidents, ensuring minimal business impact, and maintaining clear communication with stakeholders throughout the incident lifecycle.
Key Requirements:
* Strong experience managing
Crisis Major Incidents (P1 level)
end-to-end.
* Lead and coordinate the management of Priority 1 (P1) and high-severity incidents, ensuring timely resolution and effective communication across all stakeholders.
* Act as the incident commander during major disruptions and crisis situations.
* Ability to lead cross-functional teams under pressure.
* Excellent communication and stakeholder management skills.
* Experience in ITIL processes, escalation management, and post-incident reviews.