Job Title: Service Lead Delivery Manager
Contract Type: Permanent, Part Time, Full Time, Job Share option available
Salary Range: £110,000 – £140,000
Location: All esure & Ageas UK locations
Work Level: 6
Closing Date for applications: Friday 6th March
Hiring Manager: Alan MacEwan
We are looking for a Service Lead Delivery Manager to join our wider Change and Transformation team on a permanent basis. This senior leadership role supports the Service Value Stream, with accountability for delivering the Amazon Connect and App portfolios across our Service function. You’ll lead cross‑functional squads to drive service transformation, embed strong governance, modern ways of working, and deliver measurable improvements in customer and operational outcomes within a regulated environment. This role is open across all esure and AGEAS locations on a hybrid working model.
Main Responsibilities
* Lead day‑to‑day delivery across the Service value stream, with accountability for the Amazon Connect & App portfolios
* Act as a trusted deputy to the Service Value Stream Sponsor, driving pace, progress and accountability
* Lead and coach multiple cross‑functional squads, aligning priorities and removing blockers
* Manage escalations, risks and dependencies to ensure successful roadmap delivery
* Own resource capacity planning and manage allocated people and non‑people budgets
* Partner with Tech Leads and Lead Product Owners to evolve and deliver the Service product roadmap
* Champion Agile ways of working and drive continuous improvement across squads
* Establish governance, financial tracking and benefits realisation processes with key stakeholders
Skills and experience
* Extensive delivery leadership experience within large‑scale transformation programmes in a regulated industry
* Proven people leadership across cross‑functional, multi‑disciplinary teams
* Strong experience operating within Agile delivery frameworks
* Experience managing third‑party suppliers and delivering commercial outcomes
* Confidence operating in fast‑paced, high‑demand environments with competing priorities
* Strong stakeholder management skills, including senior leadership engagement
* Experience delivering change within financial services (insurance experience desirable)
* Exposure to technology replatforming or digital modernisation programmes
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