Help grow a safer, cleaner, healthier future for everyone, every day. As a member of Customer Relationship Team, you will work closely with the Sales Team in building and maintaining relationships with customers and key personnel within customer accounts. You will be responsible for providing customer support and service to all customers, ensuring our customer customers receive excellence in all their dealings with Crowcon and any issues are managed through to resolution. LI-BI1 Main Responsibilities: Processing customer orders via email and phone, ensuring they are entered accurately on our ERP system and meeting KPI targets. Providing sales support to Customer Relationship Executives (CRE’s). When required, support the CRE’s in the creation of customer quotations and log as opportunities within the company’s CRM database. Managing team mailboxes, assigning emails to the relevant team members. Providing excellent customer service support via phone and email. Providing resolutions to customer where necessary, within agreed timescales, recording all contact and outcomes in CRM. Understand and apply Export Control regulations and maintain an awareness of developments in regulations to ensure compliance. Updating the ERP and CRM systems as required to assist the smooth running of the department. Your skills & experience Good communication skills in both writing and verbal form. Methodical approach to problem solving. Ability to navigate ERP and CRM systems effectively. Flexible attitude to work. Attention to detail. Willingness to learn our products. About you You inspire with your passion and values. You are culturally sensitive. You are a collaborative team player. You are straightforward and have no interest in politics. You are curious and disrupt the status quo. Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!