Job Description
Purpose of the role
The Supply Chain Manager plays a central role in ensuring engineers are equipped with the right parts, at the right time, in the right place. Operating at the heart of our supply chain and service delivery model, this role is responsible for driving cost effective purchasing, stock efficiency, supplier engagement, and maximising first-time fix performance. The role requires strong planning skills, commercial acumen, and hands-on operational oversight.
Key Responsibilities
Procurement & Supplier Management
* Manage supplier relationships to ensure timely availability of parts, cost competitiveness, and service levels.
* Design and deliver a procurement roadmap aligned to business growth and cost efficiency targets
* Identify and deliver cost-saving opportunities without compromising quality or availability.
* Own high-value supplier contracts, including payment terms, negotiation of pricing, rebates, SLAs to support business objectives.
Logistics & Inventory Control
* Oversee the planning and delivery of parts to engineers and remote sites, minimising delays and double visits.
* Implement and manage an effective van stock strategy aligned to first-time fix objectives.
* Monitor inventory levels and ensure adequate stock holding across central and field locations.
* Coordinate logistics operations including collections, returns, and replenishments.
Forecasting & Demand Planning
* Use data and insight to anticipate demand and ensure alignment of stock with operational needs based on historic usage, planned works, and seasonal trends.
* Collaborate with scheduling, engineering, and project teams to refine forecast accuracy.
Service Improvement & Cost Control
* Continuously review purchasing and logistics processes to improve speed, accuracy, and cost-efficiency.
* Drive standardisation of parts and reduce unnecessary product variation across teams.
* Contribute to cross-functional initiatives aimed at reducing engineer travel and repeat visits.
* Embed controls to prevent overstocking, obsolescence, and non-compliance
Commercial Reporting & Budget Accountability
* Set and manage purchasing budgets by product line, track and report monthly procurement performance and savings.
* Collaborate with scheduling, engineering, and project teams to refine forecast accuracy.
* Lead reviews with finance and leadership on procurement impact on EBITDA.
KPIs
Measurable outcomes you will need to focus on include:
* First-Time Fix Enablement – ensuring engineers have the right part, first time.
* Stock Availability & Accuracy – central and van stock levels optimised and accurate.
* Supplier Efficiency – reduction in supplier base and improved unit cost/value.
* Engineer Journey Reduction – fewer repeat visits due to missing parts or late deliveries.
* Inventory Turnover & Cost Control – streamlined product ranges, reduced write-offs.
* Forecasting Accuracy – proactive stock planning aligned to demand.
Skills to demonstrate
Essential
* Experience in procurement, stock management, or logistics within an engineering or technical services environment.
* Data-driven approach to decision-making and stock forecasting.
* Proven ability to deliver goods and materials to field-based teams or remote locations efficiently.
* Strong commercial and negotiation skills with a focus on cost control and service quality.
* Excellent organisational and problem-solving skills with the ability to prioritise competing demands.
* Strong communication and stakeholder management across internal teams and suppliers.
* Proficient in stock and procurement systems
Desirable
* Experience with van stock or mobile workforce logistics.
* Background in fire & security, construction, or similar engineering-led environments.
* Experience delivering transformation or cost-saving initiatives in supply chain or procurement.
* Familiarity with first-time fix strategies and engineer support models.