Overview
Retail Customer Advisor (Preston) - 37.5 hours at Three UK. Location: Preston, England, United Kingdom.
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on store performance.
Working Hours: Full time 37.5 hours across 5 days per week, including weekends on a rotation basis.
About the Company
We’re here to build a network the UK can count on – one that connects people, places and potential. We’re investing in 5G and digital infrastructure to power businesses, services and communities. We strive for an inclusive workplace where everyone feels they belong and can bring their whole self to work.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer\'s unique needs as they enter the store. Your dedication to customer service and knowledge of products and services will help achieve high standards while contributing to team sales targets.
Key Responsibilities
* Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling valued.
* Service Excellence: Create exceptional experiences by tailoring and promoting innovative products and services.
* Performance: Achieve personal and store KPIs by driving sales and meeting performance goals.
* Solution Delivery: Provide personalised solutions for general mobile or network enquiries, ensuring timely resolutions.
Qualifications
* Customer Focused: Strong passion for delivering exceptional customer service and understanding customer needs.
* Team Collaboration: Ability to work well within a team, contributing to a positive, high-performing environment.
* Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided, so no prior knowledge of our products is required—ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We support ongoing development to help you build your skills and confidence as a Customer Advisor and beyond.
Benefits
* A free staff handset + unlimited SIM card
* 4.5% employer pension contribution
* Life assurance
* Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
* Perks include Tastecard membership, Uber credits, discounts across retailers, and access to Perks at Work
* Opportunity to win ‘Three Celebrates’ monthly and annual awards
Need to know
We offer reasonable adjustments during the interview process. If you require accessibility support, please contact your recruiter or email jobs@three.co.uk. We use AI to support innovation and efficiency, but we value your authentic experiences and abilities during the interview process.
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