Care Coordinator (Domiciliary Care)
About Us
We are a growing and quality-focused domiciliary care provider delivering person-centred support within the community. Our mission is to provide safe, reliable, and compassionate care while maintaining full compliance with CQC standards.
Due to continued growth, we are seeking an experienced and motivated Care Coordinator to join our office team and play a key role in the smooth and effective delivery of our services.
The Role
As a Care Coordinator, you will be responsible for managing care packages, coordinating staff rotas, supporting care assistans, and ensuring the highest standards of service delivery and compliance.
This is primarily an office-based coordination role, with occasional hands-on care support required to ensure service continuity when needed.
You will work closely with the Registered Manager, care staff, service users, and families to ensure care is delivered safely, efficiently, and in line with individual care plans.
Key Responsibilities
* Coordinate and manage domiciliary care packages
* Create, manage, and adjust staff rotas to ensure safe and effective coverage
* Develop, review, and update person-centred care plans
* Ensure accurate record-keeping using electronic care management systems
* Monitor service delivery and maintain compliance with CQC regulations
* Respond effectively to changes in service user needs
* Support recruitment, onboarding, and ongoing training of care staff
* Act as a key point of contact for service users, families, and care assistants
* Support with hands-on care delivery where required
What We're Looking For
Essential:
* Previous experience in domiciliary care
* Experience as a Care Coordinator, Care Scheduler, or Senior Care Assistant
* Strong understanding of CQC standards and regulatory requirements
* Excellent organisational and time-management skills
* Ability to work in a fast-paced environment and manage competing priorities
* Confident using care planning and rota management systems
* Strong communication and problem-solving skills
* Flexible approach to meet the needs of the service
Desirable:
* Level 3 (or above) in Health & Social Care
* Experience supporting recruitment or staff supervision
* Full UK driving licence
What We Offer
* Competitive salary up to £26,000 per year
* Ongoing training and professional development
* Clear progression opportunities within a growing organisation
* Supportive and collaborative working environment
* Opportunity to make a meaningful difference in the community
Why Join Us?
This role is ideal for an experienced care professional ready to take the next step in coordination and operational responsibility, without stepping fully into management.
You'll be joining a growing provider where your contribution directly impacts service quality, staff support, and client satisfaction.
Job Types: Full-time, Permanent
Pay: Up to £26,000.00 per year
Benefits:
* Casual dress
* Company pension
* On-site parking
* Referral programme
Experience:
* providing care: 2 years (required)
Licence/Certification:
* Driving Licence (required)
Location:
* Cheltenham, Gloucestershire (required)
Work Location: In person