Customer Services Executive
Softcat is a leading IT infrastructure provider and a FTSE 250 listed company. We are looking for a Customer Services Executive to support our sales teams and manage the returns process at our Marlow Head Office.
Responsibilities
* Processing requests for returns and/or credits.
* Unravelling and resolving all queries and discrepancies with customers and suppliers.
* Processing credits and re‑invoices for customers, working closely with credit control.
* Resolving duplicate shipments with Accounts Payable and suppliers.
* Understanding internal processes and systems to provide support and advice to sales teams.
* Accurately processing financial transactions such as raising customer and supplier credits and understanding their impact on the wider business.
* Serving as the dedicated Customer Service representative for several sales teams.
Qualifications
* Highly organised with strong attention to detail.
* Excellent multi‑tasking ability.
* Quick learner with ability to retain large amounts of information.
* Willingness to roll up sleeves and work hard.
* Excellent telephone manner.
* Strong communication and administration skills.
Working Patterns
* Hybrid working – 3 days in the office and 2 days working from home.
* Flexible hours – freedom to adjust start and finish times.
* Flexibility around school pick‑up and drop‑offs.
Benefits
* Pension.
* Share incentive plan.
* Life Assurance.
* Holiday.
* Trips.
* Vouchers.
* Partner/Family Benefits.
* Maternity, Paternity and Adoption support.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout the recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.
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