Location:
Ringwood, Hampshire, BH24 + Hybrid home working
Salary:
£26,000 - £30,000, DOE + Profit Share + Benefits
Hours:
37.5 hours per week
Contract:
Full time, Permanent
2nd Line Technician - The Role
We are seeking a 2nd Line Technician to provide outstanding service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure.
You Will Also Be
* Receiving technical escalations from 1st Line
* Performing routine maintenance checks and updates
* Supporting the 1st line team and knowledge sharing
* Progressing and closing incidents and requests
* Liaising with internal and external customers
Skills & Experience
* Good knowledge of IT troubleshooting and problem solving
* Experience within an IT customer service environment
* Taking responsibility for your workload
* Helpful and approachable attitude
* Excellent time management skills
* Good communication skills
* Working knowledge of ITIL
The Package
* Ongoing training and support
* Company Profit Share (first £3,600 is tax free)
* 22 days annual leave plus bank holidays, increasing with length of service
* Birthday as additional paid leave
* Additional Paid Leave (dependent on company performance)
* Company sick pay policy
* Pension Scheme
* Private Medical Insurance including dental
* Free Parking
* Hybrid Working
* Progression Opportunities
* Fresh fruit, occasional pizza, and a posh coffee machine!
About Us
Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust, a growing company, and proud winners of the Best Place to Work award and the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management, storage and logistics, and technical consultancy. We encourage progression within our company and offer opportunities across teams and departments. Join our friendly team where a positive culture awaits you.
This role is subject to a clear standard DBS check being received.
No agencies please. #J-18808-Ljbffr