Air & Sea Freight Operations Coordinator
Benefits:
Salary: £30,000–£40,000, dependent on experience.
Work Schedule: Monday to Friday, 9:00 AM – 5:30 PM.
Additional Perks:
Annual salary review and bonus.
25 days annual leave plus bank holidays.
Pension plan.
Responsibilities:
* Oversee air and sea freight shipments from origin to destination, ensuring efficient and timely delivery.
* Secure competitive agreements with carriers and service providers while balancing cost and service expectations.
* Prepare and review bills of lading, customs declarations, and transport contracts in compliance with regulations.
* Monitor shipment progress, inform clients proactively, and resolve delays or issues promptly.
* Collaborate with customs brokers to ensure compliance with all import/export regulations and documentation requirements.
* Serve as a key contact for clients, addressing inquiries, offering solutions, and ensuring satisfaction with services.
* Recommend and implement measures to improve efficiency, reduce costs, and optimise freight operations.
Requirements:
* Minimum 1 year in air or ocean imports.
* Strong understanding of end-to-end import processes, including customs procedures and documentation.
* Effective verbal and written communication with proven ability to build and sustain client relationships.
* In-depth knowledge of Incoterms and their application in import operations.
* Customer Focus and Time Management: Ability to deliver excellent service and consistently meet deadlines