HiFyve is hiring a Vice President of Product Support in the heavy construction equipment industry in Kent, WA! Salary:$165,000 - $225,000/year bonus Shift: Days Location: Kent, WA Job Duties and Responsibilities • Lead all aftermarket operations including parts, service, warranty, technical support, and rebuild programs across multiple locations. • Develop and execute strategies to improve absorption rate, profitability, and recurring revenue growth. • Oversee shop and field service operations with a focus on safety, scheduling, productivity, and turnaround time. • Manage parts operations including inventory turns, fill rates, pricing strategies, and obsolescence control. • Establish standardized operating procedures and performance metrics across all branches. • Partner with sales, finance, and used equipment teams to support full equipment lifecycle profitability. • Build strong OEM and vendor relationships to maximize programs, rebates, and service support. • Lead customer uptime initiatives and resolve escalated service issues to improve retention and satisfaction. • Develop and mentor leadership teams while driving accountability, engagement, and operational excellence. • Maintain P&L responsibility, budgets, forecasting, and long-term growth plans for the Product Support division. Education Requirements • Bachelor’s degree in Business, Engineering, or related field required. • MBA preferred. • Equivalent leadership experience in a related industry may be considered. Knowledge, Skills and Abilities: • 10 years of leadership experience in heavy equipment, construction equipment, or capital equipment industries. • Proven success leading multi-site service and parts operations. • Strong financial acumen with experience managing P&L, budgets, and KPIs. • Knowledge of technician productivity, labor recovery, warranty processes, and aftermarket growth strategies. • Experience with ERP systems, service management software, and CRM platforms. • Strong communication, change management, and executive leadership skills. • Ability to travel regularly to branch locations as needed. • Commitment to safety, compliance, and customer-focused operations. If you are interested, please apply