Job Description
Senior Product Manager | Logistics
London Hybrid (3 days/week)
up to £670 p/day Inside IR35
6-month contract | ASAP start
We're hiring a Senior Product Manager to drive customer and operational experiences across a rapidly expanding physical network infrastructure for a major UK organisation.
The role:
You'll own the user interaction experience, shaping and optimising both customer-facing and operational journeys across a diverse hardware network and 3rd-party partnerships. Working with external design partners and hardware suppliers, you'll ensure experiences are intuitive, accessible, and consistent as the network scales.
What we need:
Strong product management experience with logistics, physical infrastructure, or hardware-enabled services
Proven track record managing UI/UX requirements with external suppliers and design agencies
Hands-on experience with usability testing, acceptance criteria, and agile backlog management
Ability to balance customer experience with operational realities
Comfortable coordinating across multiple external partners and technical teams
Detail-oriented approach to accessibility, consistency, and journey design
Key responsibilities:
• Refine customer and operator journeys across the physical infrastructure estate
• Review and validate UI/UX designs from external partners
• Manage backlog and roadmap for experience improvements
• Define KPIs and drive continuous optimisation based on performance data
• Coordinate supplier delivery and ensure consistency across hardware providers
Why this role matters:
Real-world impact on a national network. High visibility. Direct influence over customer and operational experiences at scale.
Sound like you? lauren.stuart@pulserecruit.co.uk