Overview
Our Regional Claims Inspector team have an excellent new opportunity for a Claims Inspector covering liability across Public, Employee and Motor claims areas. Reporting to the Regional Claims Inspector, you'll play a crucial role in investigating loss or injury claims and negotiating liability in accordance with industry codes and NFU Mutual procedures. You'll ensure efficient, fair, and appropriate outcomes for customers whilst controlling claims costs. In this role, you will investigate, negotiate, and report on the quantum, liability, and recommendations for the next steps of each claim, all while following NFU Mutual's policies and industry codes. Your ability to provide fair and appropriate recommendations for both customers and NFU Mutual will be a key focus. You will be responsible for managing and investigating claims within a geographical area. Building strong relationships will be essential in this role. You will collaborate with Policyholders, Claims teams, Agencies, and other interested parties, to ensure smooth and effective delivery of your objectives. Additionally, you may investigate potential breaches and complaints in accordance with policies and SLAs, ensuring fair outcomes and identifying opportunities for improvement.
Responsibilities
* Investigate, negotiate, and report on the quantum and liability of claims; provide recommendations for next steps in each case.
* Manage and investigate claims within a geographical area; build and maintain strong relationships with policyholders, claims teams, agencies, and other parties.
* Collaborate with stakeholders to ensure smooth and effective delivery of objectives; identify opportunities for improvement in line with policies and SLAs.
* Investigate potential breaches and complaints in accordance with policies and SLAs, ensuring fair outcomes.
Qualifications and Skills
* Experience investigating, or strong experience handling personal injury claims; knowledge of employers' liability, public liability, and motor claims.
* Demonstrable track record of claims investigation work with experience in assessing liability and gathering evidence to support case decisions.
* Efficient report writing skills; ability to produce clear and concise documentation.
* Excellent communication skills; ability to handle difficult conversations and present information to different audiences.
* Active listening; customer service mindset combined with claims specialist focus to achieve fair outcomes.
* Strong attention to detail; excellent organisational and time management skills.
* Self-starter with an inquisitive mindset; excellent influencing skills; empathetic approach.
Working at NFU Mutual
We are one of the UK\'s leading general insurance and financial services companies. For over 110 years we\'ve put our customers at the heart of everything we do. Our people are important to us. We pride ourselves on being a great place to work and have been recognised with awards for exceptional workplaces and employer rankings. We offer a supportive culture that empowers and inspires our people to perform, with opportunities to grow and contribute.
Equality, Diversity and Inclusion
NFU Mutual supports an inclusive workplace and values all differences. We encourage candidates to discuss any adjustments or accommodations needed in our recruitment process. We are proud to be a Disability Confident Employer and signatories of the Race at Work and Women in Finance Charters. We welcome applications from people of all backgrounds regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
* Salary up to £45,000
* Annual bonus (up to 17.5% of salary)
* Contributory pension scheme, up to 20%, including your 8% contribution
* 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
* A Family Friendly policy that helps you balance work and family responsibilities
* Access to savings at High Street brands, travel and supermarkets
* £20 contribution to a monthly gym membership - subject to T&Cs
* Health and wellbeing plan - cashback for dentist, opticians, physio and more
* Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
* Employee Volunteering - volunteer in the community for one day each year
* Unlimited access to Refer a Friend £500 bonus scheme
* Life Assurance cover of 4 x salary
* Employee discounts of 15% on a range of NFU Mutual insurance policies
* Salary sacrifice employee car scheme - subject to eligibility
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