Student Casual - Customer Service Advisor - Student Living - Vale Village - Grade 2 - 905889
Position Details
School or Department: Student Living, Vale Village
Job Description
Position Details
School or Department: Student Living, Vale Village
Location: University of Birmingham, Edgbaston, Birmingham UK
Grade/Band: Grade 2
Hourly rate: £13.06 per hour plus holiday entitlement
Casual contract from: 14/07/2025 - TBC
Positions available: 4
Advert closing date: Monday 30 th June, 2025
If we receive a high volume of applications, then we may close this advert early. We recommend that you apply as soon as possible.
Our offer to you
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.
Find out more about the benefits of working for the University of Birmingham
Role Summary
In this position you will mainly be based on a reception, ensuring our customer service is at its highest level. However, you may also play a key role in the preparation of Student Accommodation for our conference groups as well as supporting the summer programme and preparation for the start of the next academic year.
You will be required to take a proactive approach to work to ensure that our accommodation is prepared to the highest standard and all tasks are completed on time. The role may involve clearing of accommodation when residents depart, preparing study rooms and communal areas for new arrivals as well as other site tasks such as the general site upkeep. The role requires attention to detail to ensure that accurate records are maintained, and that the accommodation preparation is consistent across all sites. The individual will be dedicated, committed and have a passion for delivering excellent customer service during this very busy period for Student Accommodation.
Main duties
* You will be responsible for a professional and friendly “meet and greet” first point of contact enquiry desk for all customers and visitors to your designated area.
* Answering the telephone, transferring calls to the appropriate person in a professional and timely manner.
* Dealing with queries and taking details of the query to escalate where appropriate; this may include dealing with complaints where possible.
* Responsible for checking in and out of customers, issuing keys when appropriate.
* Maintain a clean, tidy reception desk of the highest level and surrounding areas outside of the reception desk.
* Promptly report any system failures which have been reported to reception (such as IT, Door access, fire alarms, phone system) to the relevant department or supplier and advise others as appropriate.
* You will also carry out administrative duties such as photocopying, laminating, filing and data inputting.
* Accept post and sort in readiness for delivery.
* Receive monies or take card payments as set out in the cash handling procedure.
* You will be expected to treat everyone with dignity and respect, supporting equality and valuing diversity.
* Any other duties as may reasonably be requested.
* Assisting the Customer Service team in the auditing of accommodation to identify maintenance and repairs etc.
* Assist Customer Service Team in end of contract/vacation duties, for example: rubbish removal from accommodation prior to cleaning and/or refurbishment/redecoration on site.
* Assist with furniture and equipment removal and replacement. Please note that this role will involve a significant amount of heavy lifting, so a good level of physical fitness is required.
* Checking inventories of furniture and fittings within accommodation, ensuring accurate recording of any faults/damage.
* Assisting and taking instructions from the Customer Service Team with full preparation of accommodation for occupation as necessary. This will involve cleaning duties within flats and external/communal areas on site – specific training will be provided.
* Reporting any maintenance defects to the Customer Service Team.
* To be fully aware of and always comply with Security and Health and Safety issues. You will be required to maintain contact with reception during your shift to ensure that updates on progress are recorded.
* To provide a warm welcome to our new residents in September 2025.
* To assist the Customer Service Team with checking in our new residents, including handing out keys and key cards to our residents.
* Processing maintenance issues which are reported by our residents using the required procedures and updating our systems accurately (training will be provided).
* Dealing with general queries from our new residents.
* Any other duties that may be required by the Customer Service Team to ensure that all of both our residents, conferencing guests receive an excellent arrival and welcome experience.
Person Specification
* Previous experience is not required as full training will be provided. However, some skills in DIY and an aptitude for undertaking manual tasks is desirable.
* You must be comfortable with face-to-face customer engagement.
* You must be comfortable entering flats that are occupied with our residents.
* A friendly and approachable personality and an understanding of the importance of excellent customer service.
* A smart appearance is important.
* Good communication skills are essential both verbal and written.
* Attention to detail is essential to ensure that accurate records are kept and updated during this very busy period.
* The ability to work as part of a team as well as using initiative when lone working in areas is required.
* Self-motivated and can prioritise work, work individually and part of a team.
* The ability to be proactive in the approach to work is desirable.
* Excellent work ethic and a willingness to work flexible hours are very important during this busy and challenging period.
Additional Information
* You must be available to work full time hours between 8 th July and 11 th August. If you cannot commit to full time hours in this period, we will not be able to consider your application.
* You must be available to work the following key weekend: 20 th & 21st September 2025.
* This role involves heavy lifting, such as removing rubbish and items from student accommodation.
View our staff values and behaviours here
Valuing excellence, sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working.
The University of Birmingham restricts all students to working up to 20 hours per week during term time. If your application is successful and your course does not follow the usual academic term timetable (e.g. PGT, PGR or PhD student), you and your supervisor must formally agree vacation periods if this role exceeds 20 hours per week. In addition to this, please be aware if you are an International student, you will be required to apply to the Registry for the appropriate Authorised Absence.
You are only eligible to apply to this role if you are a current University of Birmingham student. If you are not a University of Birmingham student your application will not be considered.
To work you will need to carry out a right to work check.These checks will need to be completed prior to work commencing.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Education and Training
* Industries
Higher Education
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